Kerja Sepenuh Masa, Operation Assistant Manager (OAM) - Gtower di Teleperformance WP Kuala Lumpur - Maukerja

Responsibilities:

• Manage tactical and project-based initiatives with partner’s (BPO) care floor operations team while owning responsibility for care center performance
• Drive regular interface with all functional leaders including training, hiring, operations, analysis and specialized product teams
• Ensure process excellence by defining, implementing and measuring tasks and action items
• Partner with Work Force Management closely to stay aligned on all staffing requirements
• Foster a positive & fun culture that is driven by objectives and is customer focused
• Analyze business performance and drive rhythm of business for achieving business goals
• Analyze customer issues and feedback to build action plans for resolve
• Identify, design and implement customer campaigns to drive upsell, renewals and satisfaction

• Keep good engagement with client for ops related
• Report on call center performance on a weekly / monthly / quarterly basis