Kerja Sepenuh Masa Customer Service Executive (Thai Speaker), Gaji tinggi MYR 4,200 di Eps Ventures Federal Territory - Maukerja

Process Executive – Contact Center (Voice, Chat & Email)

Location: Bangkok, Thailand

Full Time | 24/7 Rotational Shifts | Work from Office

Basic Salary: 34,300 THB (MYR 4,200)

Role Overview

The Process Executive – Service Delivery (IOA) will be responsible for delivering high-quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer-centric behavior, and adherence to company compliance and service delivery standards in a 24/7 environment.

Key Responsibilities

• Handle incoming and outgoing customer interactions via voice, chat, and email.
• Resolve customer queries accurately within defined SLAs.
• Document interactions correctly in CRM/ticketing systems.
• Adhere to schedule, quality standards, and information security policies.
• Meet individual and team performance benchmarks defined by the process.
• Participate in training, calibrations, and continuous improvement initiatives.

Required Experience & Skills

• 0–1 year of experience in Contact Center / BPO operations
• Excellent verbal and written communication skills (C1 English required for Voice)
• Experience supporting Inbound and Outbound Voice, Chat, and Email processes
• Working knowledge of CRM tools and basic systems navigation
• Strong customer focus, problem-solving, and multitasking skills
• Customer-centric mindset and service orientation.
• Strong execution skills and results-driven approach.
• Accountability, ownership, and compliance awareness.
• Familiarity with contact center KPIs such as AHT, FCR, CSAT, Service Level, and Quality metrics.
• Ability to meet performance, productivity, and quality targets.

Shift Requirements

• Willingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays.
• Work From Office in Bangkok, Thailand.

Language Requirements

• Thai & English (Both Speak, Read & Write)

Pay: RM3,800.00 - RM4,200.00 per month

Application Question(s):

• Do you have experience using CRM or systems navigation?
• Are you willing to work front the office in Bangkok, Thailand?
• Are you currently located in Thailand or willing to relocate to Thailand?
• What customer support channels have you handled?

Experience:

• Contact Center: 1 year (Required)

Language:

• Thai (Required)
• English (Required)

Work Location: In person