jobs in MyNEWS Retail Sdn Bhd

Sepenuh Masa IT Helpdesk Officer Jobs, salary up to MYR 2,500 in MyNEWS Retail Sdn Bhd Petaling Jaya - Maukerja

IT Helpdesk Officer

MyNEWS Retail Sdn Bhd

MYR2,500 - MYR2,500 Sebulan

Sepenuh Masa

Petaling Jaya, Selangor

Kongsi
Simpan

Lokasi Kerja

  • Petaling Jaya Selangor Malaysia

Penerangan Kerja

Tanggungjawab

We’re looking for an IT Helpdesk Officer who enjoys solving problems, supporting outlets, and making sure systems run smoothly with minimal downtime.

If you’re someone who likes troubleshooting, working hands-on with hardware/software, and keeping operations running without disruption—this role is for you.

What You’ll Be Doing

  • Monitor and respond to IT support tickets, ensuring timely resolution based on priority
  • Troubleshoot and resolve system, network, and POS-related issues across outlets
  • Handle installation, setup, and maintenance of IT hardware, systems, and infrastructure
  • Identify recurring issues and implement solutions to reduce system downtime
  • Support rollout of new systems and applications across the company
  • Perform daily system health checks and ensure data updates are running smoothly
  • Prepare basic documentation, reports, and troubleshooting guides when needed
  • Work closely with internal teams and external vendors when escalation is required
  • Ensure all assigned tasks are tracked and completed within timeline

What We’re Looking For

  • Diploma or Degree in Computer Science / IT / Software Engineering or related field
  • Experience handling POS systems (hardware & software) is a strong advantage
  • Familiar with remote support tools, MDM, and IT management systems
  • Good understanding of networking and client-server environments
  • Basic knowledge of SQL queries
  • A problem-solver who can work independently and follow through until issues are resolved
  • Comfortable working in a fast-paced, multi-outlet environment
  • Willing to work on shift rotation

Why Join Us?

  • Exposure to end-to-end IT operations across multiple outlets
  • Hands-on experience with POS systems and real-time troubleshooting
  • Opportunity to grow your technical and problem-solving skills

Job Types: Full-time, Permanent

Pay: From RM2,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Professional development

Work Location: On the road

Peringatan Penting

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