Kerja Sepenuh Masa, Assistant Manager, Command Centre Operation (Shift) di AIA Digital+ - Maukerja

Position Objective:

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

Roles and Responsibilities:

System Monitoring & Maintenance

• Work with senior operators to perform monitoring on IT infrastructure, including servers, networks, and applications.
• Perform routine system check and maintenance to ensure optimal functionality if required
• Provide guidance, mentorship and support to the team according to the instruction from Shift Manager.

Batch Management

• Assist the shift manager to monitor, execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur.

Patching Management

• Work with different technology support on patching deployment

Change Management Execution

• Execute change management procedures, ensuring changes are implemented smoothly and documented accurately.

Incident Management Support

• Support the team in identifying, troubleshooting, and resolving system incidents promptly.

Documentation

• Maintain accurate documentation for system operations

Minimum Job Requirements:

Relevant Experience:

• 5 years of experience in IT Operations, with a strong focus on System Operations.

OR

• An equivalent combination of qualifications and relevant experience.

Education:

• Bachelor’s degree holder of unviersity on Information Technology or related discipline
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills:

• Proficiency in application monitoring tools, batch processing systems, patch management, and network monitoring tools.
• Strong analytical skills with the ability to troubleshoot and resolve technical issues under pressure.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.

Working Conditions

• Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.