Kerja Sepenuh Masa, Support Analyst di Tata Consultancy Services Federal Territory - Maukerja

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Junior Support Analyst – Resilience Operations Centre

Location: Kuala Lumpur, Malaysia

Key Responsibilities:

Project Deliveries:

• Support and assist stream lead/team in planning, executing, and closing projects.

• Provide administrative support, including scheduling meetings, preparing agendas, and taking minutes.

• Support in identifying existing incident data elements for each domain or ingest them into Databricks.

• Support to analyse incident reports and threat bulletins from various sources to identify notable incidents or events and to detect emerging threats and recognize trends across the threat landscape.

• Support to publish a daily bulletin that provides an overview of the Bank's threat landscape, focusing on cyber threats, fraud, and financial crime.

Documentation and Reporting:

• Maintain and update project documentation, including project plans, status reports, and risk logs.

• Support the development of project metrics and performance indicators

• Prepare regular reports on project progress, risks, and issues for stakeholders and senior management.

Data Integration and Dashboard Creation:

• Support the integration of data into a structured format suitable for dashboard creation.

• Support the team to ensure the Databricks/ Power Bi dashboard provides near real-time insights into various domains.

Stakeholder Engagement

• Assist in managing relationships with project stakeholders, including clients, vendors, and internal teams

• Support coordination of project activities and ensure that project information is communicated effectively and thereby ensure that stakeholder needs and expectations are understood and addressed

Quality Assurance

• Assist in ensuring that project deliverables meet quality standards and stakeholder expectations

• Support project audits and reviews to ensure compliance with PMO processes and standards

Risk and Issue Management:

• Support in identifying, documenting, and monitor project risks and issues

• Assist in developing mitigation plans and tracking their implementation

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.