Full Time Service Desk Engineer Jobs, in Tata Consultancy Services Wilayah Persekutuan Kuala Lumpur, Malaysia - Maukerja

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Service Desk Engineer

Location: Kuala Lumpur, Malaysia

Required Skills

• Knowledge and troubleshooting skills, set of Windows system and MS O365 related knowledge is also required.
• Knowledge and work experience in any Service Desk management tool like Service Now, Workspace One, JAMF, Intune etc.

Desired Skills

• Good communication skills and customer interaction skills.

Roles & Responsibilities

• Provide technical support to meet end user’s satisfaction

• Monitor and respond rapidly and effectively to received requirements from users through the IT Service desk

• Monitor Service Desk tickets assignment and process quests based on prioritization on impact.

• Modify configurations, utilities, software default settings, etc. for the local workstation

• Service Desk Tracking software’s utilization and maintenance

• Document the internal procedures

• Install, test and configure new workstations which is also containing peripheral equipment and software

• Escalate issues which is out of Service Desk scope

Generic Managerial Skills

• Be able to coordinate with different parties for issue resolving

• Track service desk tasks/activities

• Report consolidation and preparation according to the requirement of leadership’s

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.