Full Time E-Commerce Executive Jobs, in Machines Sdn Bhd Petaling - Maukerja

Key Objectives:

• Increase online sales and revenue through performance-driven strategies. 

• Enhance user experience and conversion rates on the e-commerce website.

• Optimize digital promotions to drive engagement and customer retention.

• Leverage data analytics to refine marketing and sales strategies.
  

Job Responsibilities:

E-commerce Sales & Revenue Growth

• Develop and implement strategic initiatives to boost online sales and increase revenue. 

• Identify opportunities to enhance pricing, promotions, and bundling strategies. 

• Collaborate with marketing team to ensure all sales-driven campaigns are optimized for maximum ROI. 

• Work with procurement team to align online inventory with demand trends. 

• Identify and resolve factors affecting cart abandonment rates and purchase friction points. 

• Monitor industry and competitor trends to adjust pricing and sales tactics accordingly.

Website Management & Optimization

• Oversee daily website operations, ensuring seamless customer experience and functionality. 

• Work with developers to enhance site performance, speed, and mobile responsiveness. 

• Optimize UI/UX design, navigation, and content layout for better engagement and conversions. 

• Ensure accurate and up-to-date product listings, descriptions, pricing, and availability. 

• Conduct A/B testing on landing pages, checkout flows, and product pages to improve performance. 

• Troubleshoot and resolve technical issues related to the e-commerce platform.

Digital Promotions & Customer Engagement

• Plan and execute e-commerce promotions, flash sales, and seasonal campaigns. 

• Align promotional efforts with social media, paid ads, and influencer marketing strategies. 

• Implement email marketing and push notification strategies to re-engage potential buyers. 

• Analyze and optimize customer journey touchpoints for improved engagement.

Data Analysis & Performance Tracking

• Track and analyze key e-commerce metrics (traffic, conversion rate, average order value, etc.). 

• Identify bottlenecks and optimize conversion funnels to enhance performance. 

• Prepare monthly performance reports with actionable insights for improvement. 

• Conduct competitive analysis and market research to adapt strategies accordingly.

Customer Experience & Support Coordination

• Work with customer support teams to address order fulfillment issues and customer concerns. 

• Improve post-purchase experience with efficient return/exchange processes and customer service touchpoints. 

• Ensure a seamless shopping experience across desktop, mobile, and app platforms.

Job Requirements:

• Bachelor’s degree in E-commerce, Business, or Marketing field.

• At least 1 year of experience in e-commerce sales, online store management, or digital retail strategies.

• Strong expertise in Shopify Plus.

• Proficiency in Google Analytics, Meta Ads, Google Ads, and SEO best practices.

• Data-driven mindset with strong analytical and problem-solving skills.

• Experience in campaign planning and digital promotions.

• Knowledge of customer retention strategies, email marketing, and loyalty programs.