Kerja Sepenuh Masa ASSISTANT MANAGER, ICT, Gaji tinggi MYR 6,500 di TRIplc Berhad Selangor - Maukerja

Key Responsibilities:

1. ICT Operations & Support

• Oversee and support daily ICT operations including servers, network infrastructure, systems, applications, and end-user support.
• Ensure high availability and reliability of ICT systems supporting hospital, education campus and office environments.
• Manage incident resolution, system troubleshooting, and escalation where required.

2. ICT Network Infrastructure & Security

• Assist in managing and supporting ICT infrastructure including servers, networks, security, data backups, virtualization, PABX, and disaster recovery planning.
• Investigate, manage, and resolve complex network issues (LAN, WAN, VPN, VLANs, firewalls, routing and switching).
• To ensure a high level of network security is in place to prevent any unwished and unauthorized internal and external intrusion.
• Implement and enforce ICT security controls, user access management, and cybersecurity best practices.
• Support compliance with company policies, regulatory standards, and internal audits.
• Minimise system downtime and ensure timely recovery of critical systems.

3. Project & Change Management

• Support and manage ICT-related projects such as system upgrades, digitalisation initiatives, infrastructure enhancements, and software implementations.
• Coordinate with internal stakeholders and external vendors to ensure timely project delivery.
• Prepare documentation, testing plans, and implementation reports.

4. Vendor & Cost Management

• Liaise with ICT vendors, service providers, and system integrators.
• Monitor system licenses, maintenance contracts, and service level agreements (SLAs).
• Assist in ICT budget planning, cost control, and procurement activities.

5. Team & Stakeholder Support

• Provide guidance and technical support to ICT subordinate and support staff.
• Act as a key ICT contact for department heads and site personnel.
• Conduct basic ICT training, awareness sessions, and cybersecurity briefings when required.

6. Documentation & Reporting

• Maintain ICT documentation, asset registers, and standard operating procedures (SOPs).
• Prepare regular ICT reports on system performance, incidents, audits and improvement initiatives.
• Establish and manage internal ICT support processes and workflows, documentation, and asset management.

Job Requirements:

• Minimum bachelor's degree in Networking, Computer Science, IT, or related field.
• Relevant certifications in network infrastructure are preferred (e.g. CCNA, CompTIA, Google Associate or equivalent).
• Minimum 5 years of experience in IT infrastructure operations and understanding of network fundamentals, including TCP/IP, routing, switching, VLAN, DNS, and DHCP. Exposure to network devices such as switches, routers, and firewalls.
• Strong knowledge of network administration, Windows/Linux server management, virtualization, data backup, and cloud platforms.
• Familiarity with IT security best practices and compliance standards and disaster recovery planning.
• Proficiency in ITIL service processes, enterprise storage, and backup solutions.
• Minimum 1-2 years in a supervisory or team-lead role.
• Good leadership, team supervision, communication, and stakeholder coordination skills.
• Strong analytical thinking, troubleshooting, and decision- making abilities.

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM6,500.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person