Full Time Customer Support Assistant - Ampang Jobs, Salary up to MYR 1,700 in Merchantrade Asia Selangor - Maukerja

Responsibilities:

• Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
• Attending to walk-in customers and phone inquiries and complaints in the branch;
• Opening and maintaining customer accounts for all products & services;
• Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
• Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
• Provide after-sales customer service and public relations support;
• General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
• Calculate daily transactions and ensure it tallies with the system;
• Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
• Support Branch Operations and Administration Tasks
• Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
• Verify daily end day closing checklist report.

Requirements:

• SPM, Professional Certificate or Diploma in any field
• Good command of English and Bahasa Malaysia in both verbal and written
• Fresh graduates are encourage to apply

Vacancy Locations:

• Ampang

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave
• Professional development

Work Location: In person