Kerja Sepenuh Masa, Senior Network Engineer di DPE Global Services Centre (Malaysia) Selangor - Maukerja

This role will be part of our Network team, a specialised group that supports the company's global IT infrastructure, ensuring networks, systems, and platforms are consistently implemented, managed, and maintained across the organisation. The team enables stores, franchise partners, and support office staff to access applications through reliable, secure, and cost-effective network solutions.

Job Responsibilities:

• Install, configure, upgrade, and maintain network and security infrastructure including LAN, WAN, Firewalls, SASE, cloud networking, and Wireless networks.
• Design and implement scalable and resilient network solutions to meet business requirements.
• Configuration of IP routing and switching equipment
• Integration of multi-vendor and multi-technology solutions
• Troubleshoot and resolve technical issues related to network availability, performance, and effectiveness.
• Manage and maintain cloud computing infrastructure, including cloud-based servers, networking, and related services.
• Deploy and manage wireless networks ensuring optimal coverage, security, and performance.
• Monitor system logs and alerts and proactively identify trends and issues before they occur.
• Utilise automation tools (e.g., Ansible, Python, Terraform) to streamline network configurations and management.
• Work with managed service partner to resolve incidents and service requests in line with established SLAs and procedures.
• Visit sites on a routine basis to perform onsite maintenance and support activities and liaise with site stakeholders to understand technical challenges.
• Maintain up-to-date and accurate documentation of all incidents and service requests in Jira.
• Building working relationships with team members to facilitate a culture of shared knowledge and common processes
• Participating in an on-call roster

Requirements:

• At least 7 years IT industry experience
• 5 years of experience in implementing and administering complex network and security infrastructure.
• Tertiary Qualification in Information Technology (preferred) or equivalent experience.
• Recognised IT professional certifications are desirable, e.g., Palo Alto Networks, CCNA, CCNP, Cloud services - Azure, AWS +, etc.

Essential Skills:

• Strong proficiency in routing protocols (e.g BGP, OSPF, EIGRP, RIP) theories, and rich practical experience on network design and implementation
• Extensive knowledge and strong background in IP technologies, Data Communication, LAN, WAN, SD-WAN and VPN services
• Demonstrable experience on Palo Alto firewalls, Prisma SASE and SD-WAN, Cisco, Meraki and Azure cloud network is preferred
• Extended knowledge of computer hardware, software, and network troubleshooting.
• Experience working with end user technology and mobility platforms.
• Experience with IT ticketing systems and remote support tools.
• Commitment to safety, quality, and teamwork, with a demonstrated ability to encourage team safety and identify and report hazards.
• Ability to multitask and prioritise effectively.