Immediate joiner or 1 month notice
RM 11500 - RM 12600
12 Months contract, Renewable
Kuala Lumpur
Job Objectives
The Data and Finance Application Support team is within the Business Technology Services function, supporting the Bank’s suite of Finance and Data warehouse Application system. The team is responsible for the production stability of Data and Finance applications and ensuring on going improvements in system availability, supportability & service levels over time.
The successful candidate will be working with Business, Operations, Support and Development teams to ensure a high-quality service & swift resolution of issues
Key Requirements
- Degree in computer science/engineering or related disciplines.
- Min 5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, and data analytics.
- Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
- Mandatory Technical skills : Oracle / MS SQL or DB2, Unix/Linux, AS400, Control-M, Shell scripting, Informatica
- Knowledge of ITIL of similar framework will be advantage
- Experiences in Teradata, Hive, Impala are good advantageous
- Excellent communication, interpersonal and analytical skills
- Excellent knowledge of End to End Banking Business data flow including finance, risk, compliance and accounting data across various sectors
- Excellent & proven Incident/Problem Management and organization skills a must
Key Skills:
Datawarehouse, Informatica Banking Finance, Oracle / MS SQL and DB2, Unix/Linux, AS400, Control-M, Shell scripting,
Key Responsibilities
- Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
- Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
- Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
- Participate in DR/BCM activities or infrastructure related upgrade
- Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed