Kerja Sepenuh Masa, Operation Executive di My Trip Global Group Johor - Maukerja

Company Description My Trip Global Group Sdn Bhd is a Malaysia-based Destination Management Company (DMC) specializing in tailored travel experiences across Europe, the UK, Turkey, and Asia. The company designs customized group tours, corporate travel programs, and MICE (Meetings, Incentives, Conferences, and Exhibitions) solutions for B2B clients, travel agencies, and online platforms. With offices in Kuala Lumpur, Turkey, Hungary, and the UK, My Trip Global Group combines global coverage with strong local expertise. Services include hotel reservations, luxury transportation, multilingual tour guides, curated sightseeing, and personalized itineraries. The team focuses on delivering smooth, enriching, and memorable journeys for diverse client needs, from VIP leisure to large-scale corporate events.
Role Description This is a full-time, on-site Operation Executive role based in Johor Bahru. The Operation Executive will coordinate day-to-day travel operations, including booking management, supplier liaison, and itinerary execution for group and corporate clients. Responsibilities include monitoring reservation status, confirming services with hotels, transport providers, and tour guides, and ensuring all arrangements meet client expectations and timelines. The role involves handling operational issues in real time, updating internal systems, and maintaining accurate documentation for each trip. The Operation Executive will also collaborate closely with sales and product teams to refine packages, optimize costs, and improve operational efficiency while maintaining high service quality.
Qualifications

• Strong Operations and Operations Management skills to handle end-to-end trip coordination, scheduling, and process optimization.
• Excellent Interpersonal Skills to work effectively with internal teams, suppliers, and clients from diverse cultural backgrounds.
• Solid Communication skills, both written and verbal, to manage confirmations, resolve issues, and provide clear updates.
• Effective Analytical Skills to review itineraries, assess costs, monitor performance, and support data-driven decisions.
• Relevant experience in travel, tourism, hospitality, or related operations roles is preferred.
• Proficiency with reservation systems, spreadsheets, and general office software.
• Strong organizational skills, attention to detail, and the ability to manage multiple trips and deadlines simultaneously.
• Diploma or bachelor’s degree in Tourism, Hospitality, Business, or a related field is an advantage.
• Ability to work flexible hours when required to support international