Key Responsibilities - Maintain a safe and secure environment for guests, tenants, employees, and visitors at all times. - Monitor and control access points, ensuring only authorized individuals enter the premises. - Conduct regular patrols of the property, including hotel areas, public spaces, parking areas, and back-of-house facilities. - Monitor CCTV systems and security equipment, identifying and responding to any suspicious activities or incidents. - Respond promptly and effectively to emergencies, including fire alarms, medical incidents, disturbances, and security breaches. - Enforce property rules, regulations, and standard operating procedures (SOPs). - Manage crowd control during peak periods, events, and group arrivals. - Assist guests, tenants, and visitors with directions and general inquiries in a professional and courteous manner. - Investigate and report incidents, accidents, and irregularities, ensuring proper documentation and timely escalation to management. - Coordinate with local authorities (police, fire department, ambulance) when required. - Perform bag checks, vehicle inspections, and screening procedures when necessary. - Ensure all fire safety equipment and emergency exits are accessible and in proper working condition. - Support evacuation procedures and ensure compliance during emergency drills. - Safeguard company assets and prevent theft, vandalism, and unauthorized activities. - Work closely with other departments to ensure overall operational safety and security. - Maintain proper records of daily activities, occurrences, and security logs. - Perform any other duties as assigned by the Security Supervisor or Management. Qualifications & Requirements - Minimum SPM or equivalent qualification. - Prior experience in security, law enforcement, or related field is an advantage. - Physically fit and able to stand or patrol for extended periods. - Basic knowledge of safety procedures and emergency response. - Good observation skills with attention to detail. - Able to handle stressful situations calmly and professionally. - Basic communication skills in English and Bahasa Malaysia. - Ability to work shifts, including nights, weekends, and public holidays. - High level of integrity, discipline, and responsibility. - Preferred Skills (Added Advantage) - Experience in hotel or shopping mall security operations. - Knowledge of CCTV systems and access control systems. - First Aid and Fire Fighting certification. - Ability to prepare incident reports clearly and accurately.