Kerja Sepenuh Masa Customer Service, Gaji tinggi MYR 4,000 di Executive Compass Pulau Pinang - Maukerja

Key Responsibilities

1. Customer Service & Key Account Support

• Support daily sales and customer service operations to ensure efficient execution of both internal and external customer requirements.
• Build and maintain positive relationships with customers to support customer satisfaction, retention, and business growth.
• Respond promptly and professionally to customer enquiries, requests, and complaints, ensuring timely resolution of issues.
• Review and verify customer purchase orders and requirements before processing.
• Follow up on outstanding customer payments and support credit control activities.
• Assist in reviewing customer agreements and coordinate with the Legal Department where necessary.

2. Coordination & Project Management

• Coordinate with internal departments to ensure smooth workflow and timely fulfilment of customer requirements.
• Prepare, schedule, coordinate, and monitor assigned customer and project-related activities.
• Organise and coordinate meetings, discussions, and conference calls with internal stakeholders and external customers.

3. Market Intelligence & Business Support

• Assist in gathering and analysing market intelligence, including market share, competitor activities, pricing information, product developments, and industry updates.
• Prepare reports, presentations, and documentation to support account management and business development initiatives.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Qualifications & Experience

• Diploma or Bachelor's Degree in Business Administration, Marketing, Management, or a related field.
• Minimum 1 year of experience in customer service, sales support, key account management, project coordination, or related functions within a manufacturing environment.

Key Competencies & Personal Attributes

• Strong customer service orientation and relationship management skills.
• Good communication, interpersonal, and coordination abilities.
• Strong ability to manage multiple tasks and priorities.
• Detail-oriented, proactive, and able to work independently with minimal supervision.
• Ability to collaborate effectively with cross-functional teams.
• Good problem-solving skills and ability to handle customer concerns professionally.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person