Kerja Sepenuh Masa Operations Manager (Infrastructure), Gaji tinggi MYR 15,000 di Agensi Pekerjaan Inter Island Selangor - Maukerja

We are looking for an experienced Operations Manager (Infrastructure) to lead and oversee enterprise IT infrastructure operations in a fast-paced managed services environment. This role requires strong leadership, stakeholder management, major incident handling expertise, and a solid technical background across infrastructure technologies.

Key Responsibilities

Infrastructure Operations Management

• Oversee day-to-day infrastructure operations to ensure high availability, performance, and service continuity.
• Ensure compliance with SLAs, KPIs, governance standards, and operational procedures.
• Drive service excellence and continuous improvement initiatives.

Major Incident & Service Management

• Lead and manage P1/P2 Major Incident calls involving cross-functional teams.
• Ensure timely communication and resolution of critical incidents.
• Conduct Post-Incident Reviews (PIR) and Root Cause Analysis (RCA).
• Implement preventive and corrective actions to reduce recurring incidents.
• Act as the primary escalation point for infrastructure-related issues.

Customer & Stakeholder Management

• Build and maintain strong relationships with customers and internal stakeholders.
• Provide regular operational updates and executive-level reporting.
• Ensure high levels of customer satisfaction through proactive engagement and service delivery.
• Influence and coordinate multiple teams to drive tasks, upgrades, and incidents to closure.

Team Leadership

• Lead and manage remote, offshore, and distributed infrastructure teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Mentor and develop team members to improve operational performance.
• Coordinate with service providers and vendors to ensure quality delivery.

Vendor & Governance Management

• Monitor vendor performance and contractual obligations.
• Drive service improvements through effective vendor governance.
• Ensure compliance with ITSM processes and organizational policies.

Preferred Technical Knowledge

• Strong understanding of:
• Data Center Operations
• Servers & Storage
• Enterprise Networking
• Cloud Infrastructure (AWS preferred)
• Virtualization Technologies
• End User Computing
• Service Desk Operations
• Experience with ITSM platforms such as ServiceNow.
• Familiarity with monitoring tools including:
• SolarWinds
• Dynatrace
• Exposure to automation and scripting technologies such as PowerShell or Python is an advantage.
• Knowledge of Application Support environments is beneficial.

Requirements

• Minimum 10 years of experience in IT Infrastructure Operations.
• Minimum 5 years of experience in an Infrastructure Operations Manager or Service Delivery leadership role.
• Proven experience managing 24x7 enterprise operations environments.
• Strong experience handling Major Incidents, RCA, and stakeholder communications.
• Experience leading cross-functional, remote, and offshore teams.
• Experience working within Managed Services environments.
• Strong knowledge of ITSM processes and governance frameworks.
• Excellent verbal and written communication skills.
• Strong leadership, coordination, and influencing skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Pay: RM12,000.00 - RM15,000.00 per month

Work Location: In person