Kerja Sepenuh Masa, Technical Solutions Consultant (Big Tech) di Morgan McKinley - Maukerja

Job Descriptions

Morgan McKinley is hiring to join our Global Operations (GO) organization that helps businesses through scaled service delivery & operations.

Job Responsibilities:

• Serve as the primary technical contact for our clients and internal teams, ensuring seamless communication and support.
• Develop deep expertise in our advertising solutions, providing strategic consultation to clients on best practices and customized setups.
• Troubleshoot and resolve technical issues related to the implementation and optimization of advertising products, including signals, measurement, delivery, and all related advertising tools.
• Collaborate closely with Sales teams to address client challenges, prioritize technical support tasks, and develop tailored market or vertical-specific plans.
• Manage a high volume of support cases, focusing on customer satisfaction (CSAT), resolution speed, and case-related KPIs.
• Act as the technical support resource for Client Solutions Managers, Account Managers, and Partner Managers.
• Handle inbound requests from the sales team across all advertising products, covering both in-market and scaled markets.
• Demonstrate a strong understanding of advertising products, quickly unblocking technical challenges to ensure campaign success.
• Participate in weekly team sharing sessions to discuss learnings, troubleshoot complex issues, and improve collective knowledge.

Qualifications:

• Bachelor’s degree in Marketing, Computer Science, or a related field.
• 3+ years of experience in Digital Advertising and/or Technology industries.
• Solid understanding of the Advertising Technology ecosystem.
• Proven ability to communicate technical concepts effectively to non-technical audiences.
• Hands-on experience troubleshooting advertising technologies such as pixels, ad servers, auctions, and delivery mechanisms.
• Working knowledge of web technologies including HTML, CSS, JavaScript, and HTTP protocols.
• Experience working with SQL databases and RESTful APIs.