- Bayan Lepas Pulau Pinang Malaysia
Kerja Sepenuh Masa, Facilities Coordinator di JLL Pulau Pinang - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
To perform the routine job describe below:
Work closely with the FM and Facilities team and support client’s line managers on mechanical, electrical, and technical field strategy and support in driving the implementation of more technical features include drive continuous improvement in all aspects of facilities operations in terms of cost, processes, performance and efficiency.
Manage the M&E Services in the most efficient and economical manner to ensure zero Interruption to Services, Business, and site Manufacturing Operation.
Serve as the liaison for all facilities management services, inclusive but not limited to; janitorial, pest control, M&E, landscape, waste management, space planning, transportation, and project development services.
Investigate serious plant incidents and ascertain that corrective and preventive actions are taken immediately to avoid any interruptions to operation and business services. Ensure risk mitigation plans and measures are in place.
Coordinate and confer with Facility Manager & site team which associates on all matters arising from Operation and Maintenance of the site.
Planning, organizing, and controlling major maintenance work in relation to the overall site operations and maintenance activities under normal and emergency conditions. This includes daily work orders and scheduled task, Preventive Maintenance, and reimbursable/variable works.
Conduct of project meetings; provide progressive updates of project to the manager, client and stakeholder.
Promote customer and JLL related sustainability initiatives by proposing & participating in recycling, energy, waste reduction, sustainability program.
Maintain an effective succession plan for yourself and all team members under your care
Complete and submit goals/objectives, mid-year reviews and year-end accomplishments by required due dates.
Manage and engage in the on-going performance review process for all direct reports by required due dates.
Develop of technical service standard, establish and continuous update Engineering & Operational procedures, roll out and training for operations staffs.
Review the maintenance/service practices of M&E vendors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
Respond promptly to unusual or emergency conditions which affect critical system/asset capacity and reliability.
Provide leadership and guidance to the technical team as required to ensure delivery and achieve of high client service standards.
Driving Operational control through Metrics/KPI Management.
Monitor and ensure all building procedures and performance measures are always maintained.
Managing all vendors to carry out technical audits / maintenance for all installation as scheduled
Managing all vendors to carry out technical audits / maintenance for all installation as scheduled
Development of technical service standard and provide solutions for technical issues
Initiate planning of Critical Environment procedure and ensure all Critical Environment requirements are met.
Plan and take responsibility for smooth operations of all mechanical, electrical, plumbing installations and civil works pertaining to the facility
24/7 emergency call support and site attendance as required
Manage the M&E scope of the projects to ensure the quality and deliverables within the stipulated time
Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings
Continuous optimisation of processes, tools and documentation
Achieve key performance indicators and service level agreement targets
Participate in emergency response exercises as per client’s requirement
Adhere to Safeguarding and Visitor’s policy and ensure vendors’ compliance
Review and prepare reports for all soft services related matters, including events setup & support
Initiate a system to measure quality of performance on a quarterly basis
The FM will support the Account Manager to meet account objectives, monitoring the delivery of SLAs and KPIs
Deliver services based on contract Scope of Work (SOW) with applicable contract deliverables in accordance with prescribed frequencies.
Ensure uptime and smooth operation of M&E system, attend and response to site incident and emergency as required.
Manage the performance and outcomes of assigned staff reporting to the position.
Monitor of 52 weeks PPM planner and ensure that all PMs are completed on time and updated into Corrigo system.
Have strong focus ensuring our JLL staffs and vendor partners meet all EHS, SLA, KPI, Satisfaction Surveys, Contracts and Scope of Work requirements.
Confer and coordinate with subordinates to ensure timely reporting of daily, weekly, and monthly operations report.
Initiate studies to solve and avoid all technical and administrative problems at the site particularly to enhance customer satisfaction and optimise costs.
Hold regular staff meetings with on-site technical team other key personnel to discuss operational, maintenance and other technical and non-technical issues.
For every direct report, build actionable and measurable career development plans
Coordinate and review the preparation of site annual Capex and operation budget plan including client’s spending.
Implement safety program at the site and enforce safety rules and practices.
Regular inspection for conformance to service standards and expectation of M&E and facility infrastructure.
Investigates complaints regarding M&E service and equipment and takes corrective action.
Assist and support site’s daily operations and technical issues, providing effective solutions whenever difficulties arise.
Work closely with vendors, coordinating with them on a variety of services, projects and rectification & maintenance work and certify completion of jobs from beginning to end.
Assign jobs, supervise technicians and ensure that all assigned or routine jobs, maintenance, repair and replacement works are carried out properly
Regular inspection of building and facilities to ensure building facilities are in satisfactory, serviceable condition and to ensure quality standards are being maintained.
Effectively support the management to control of site operating expenses to meet/exceed glide path savings targets.
Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required.
Ensure all financial processes are following and compliant as per JLL and clients’ competitive bids process, issuing of PO's, and receipting work.
Actively identify, develop and document best practices that increases JLL’s value to the client.
Actively identify, develop, propose and document innovations that increase JLL’s value to the client.
Actively apply and support of JLL new technology and corporate programs to increase value to the client.
Perform any other tasks as assigned by management, client and immediate reporting manager.
REQUIRED QUALIFICATIONS & KEY COMPETENCIES
Certificate in any Electrical/Mechanical Engineering or equivalent field
More than 5 years’ experience working in Facilities Management.
Chargeman and electrical work certification is a plus point
Knowledge in statutory requirements.
Knowledge of Energy Reduction and Sustainability Programs – plus point.
Pleasant personality, strong customer service, interpersonal skills and problem-solving ability.
Able to work independently and with minimum supervision, Independent, self-motivated, flexible, responsible, and willing to work under pressure
Computer literature, Microsoft Office, MS project, PowerPoint, Excel, AutoCAD – plus point.
Excellent verbal/written communication and presentation skills.
Strong interpersonal skills and problem-solving ability.
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
To perform the routine job describe below:
Work closely with the FM and Facilities team and support client’s line managers on mechanical, electrical, and technical field strategy and support in driving the implementation of more technical features include drive continuous improvement in all aspects of facilities operations in terms of cost, processes, performance and efficiency.
Manage the M&E Services in the most efficient and economical manner to ensure zero Interruption to Services, Business, and site Manufacturing Operation.
Serve as the liaison for all facilities management services, inclusive but not limited to; janitorial, pest control, M&E, landscape, waste management, space planning, transportation, and project development services.
Investigate serious plant incidents and ascertain that corrective and preventive actions are taken immediately to avoid any interruptions to operation and business services. Ensure risk mitigation plans and measures are in place.
Coordinate and confer with Facility Manager & site team which associates on all matters arising from Operation and Maintenance of the site.
Planning, organizing, and controlling major maintenance work in relation to the overall site operations and maintenance activities under normal and emergency conditions. This includes daily work orders and scheduled task, Preventive Maintenance, and reimbursable/variable works.
Conduct of project meetings; provide progressive updates of project to the manager, client and stakeholder.
Promote customer and JLL related sustainability initiatives by proposing & participating in recycling, energy, waste reduction, sustainability program.
Maintain an effective succession plan for yourself and all team members under your care
Complete and submit goals/objectives, mid-year reviews and year-end accomplishments by required due dates.
Manage and engage in the on-going performance review process for all direct reports by required due dates.
Develop of technical service standard, establish and continuous update Engineering & Operational procedures, roll out and training for operations staffs.
Review the maintenance/service practices of M&E vendors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
Respond promptly to unusual or emergency conditions which affect critical system/asset capacity and reliability.
Provide leadership and guidance to the technical team as required to ensure delivery and achieve of high client service standards.
Driving Operational control through Metrics/KPI Management.
Monitor and ensure all building procedures and performance measures are always maintained.
Managing all vendors to carry out technical audits / maintenance for all installation as scheduled
Managing all vendors to carry out technical audits / maintenance for all installation as scheduled
Development of technical service standard and provide solutions for technical issues
Initiate planning of Critical Environment procedure and ensure all Critical Environment requirements are met.
Plan and take responsibility for smooth operations of all mechanical, electrical, plumbing installations and civil works pertaining to the facility
24/7 emergency call support and site attendance as required
Manage the M&E scope of the projects to ensure the quality and deliverables within the stipulated time
Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings
Continuous optimisation of processes, tools and documentation
Achieve key performance indicators and service level agreement targets
Participate in emergency response exercises as per client’s requirement
Adhere to Safeguarding and Visitor’s policy and ensure vendors’ compliance
Review and prepare reports for all soft services related matters, including events setup & support
Initiate a system to measure quality of performance on a quarterly basis
The FM will support the Account Manager to meet account objectives, monitoring the delivery of SLAs and KPIs
Deliver services based on contract Scope of Work (SOW) with applicable contract deliverables in accordance with prescribed frequencies.
Ensure uptime and smooth operation of M&E system, attend and response to site incident and emergency as required.
Manage the performance and outcomes of assigned staff reporting to the position.
Monitor of 52 weeks PPM planner and ensure that all PMs are completed on time and updated into Corrigo system.
Have strong focus ensuring our JLL staffs and vendor partners meet all EHS, SLA, KPI, Satisfaction Surveys, Contracts and Scope of Work requirements.
Confer and coordinate with subordinates to ensure timely reporting of daily, weekly, and monthly operations report.
Initiate studies to solve and avoid all technical and administrative problems at the site particularly to enhance customer satisfaction and optimise costs.
Hold regular staff meetings with on-site technical team other key personnel to discuss operational, maintenance and other technical and non-technical issues.
For every direct report, build actionable and measurable career development plans
Coordinate and review the preparation of site annual Capex and operation budget plan including client’s spending.
Implement safety program at the site and enforce safety rules and practices.
Regular inspection for conformance to service standards and expectation of M&E and facility infrastructure.
Investigates complaints regarding M&E service and equipment and takes corrective action.
Assist and support site’s daily operations and technical issues, providing effective solutions whenever difficulties arise.
Work closely with vendors, coordinating with them on a variety of services, projects and rectification & maintenance work and certify completion of jobs from beginning to end.
Assign jobs, supervise technicians and ensure that all assigned or routine jobs, maintenance, repair and replacement works are carried out properly
Regular inspection of building and facilities to ensure building facilities are in satisfactory, serviceable condition and to ensure quality standards are being maintained.
Effectively support the management to control of site operating expenses to meet/exceed glide path savings targets.
Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required.
Ensure all financial processes are following and compliant as per JLL and clients’ competitive bids process, issuing of PO's, and receipting work.
Actively identify, develop and document best practices that increases JLL’s value to the client.
Actively identify, develop, propose and document innovations that increase JLL’s value to the client.
Actively apply and support of JLL new technology and corporate programs to increase value to the client.
Perform any other tasks as assigned by management, client and immediate reporting manager.
REQUIRED QUALIFICATIONS & KEY COMPETENCIES
Certificate in any Electrical/Mechanical Engineering or equivalent field
More than 5 years’ experience working in Facilities Management.
Chargeman and electrical work certification is a plus point
Knowledge in statutory requirements.
Knowledge of Energy Reduction and Sustainability Programs – plus point.
Pleasant personality, strong customer service, interpersonal skills and problem-solving ability.
Able to work independently and with minimum supervision, Independent, self-motivated, flexible, responsible, and willing to work under pressure
Computer literature, Microsoft Office, MS project, PowerPoint, Excel, AutoCAD – plus point.
Excellent verbal/written communication and presentation skills.
Strong interpersonal skills and problem-solving ability.
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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