Kerja Sepenuh Masa, L2 Application Support di RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) - Maukerja

L2 Application Support Engineer (24x7 Shift Support)

Location: Singapore

Contract Duration: 12 Months (Renewable Subject to Performance & Business Needs)

Availability: Immediate to 1 Month Notice Preferred

Employment Type: Contract

We are looking for an experienced L2 Application Support Engineer to join a dynamic team supporting critical applications in a fast-paced production environment. This role is ideal for candidates who enjoy troubleshooting complex issues, ensuring system stability, and delivering high-quality support services in a 24x7 environment.

Key Responsibilities:

• Provide 24x7 application support through rotating 12-hour shifts.
• Manage and resolve production incidents and problems within agreed service levels.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Monitor application performance, availability, and overall system health.
• Collaborate with development, infrastructure, and business teams to resolve production issues.
• Perform impact analysis and communicate issues effectively to stakeholders.
• Support application implementation and production releases.
• Drive continuous improvement initiatives, including automation, performance tuning, and reduction of manual operational tasks (TOIL).
• Follow Site Reliability Engineering (SRE) best practices to improve service reliability and operational efficiency.

Requirements:

• Minimum 5 years of experience in L2 Application Support within a production environment.
• Strong experience in Incident Management and Problem Management.
• Good understanding of end-to-end web-based application infrastructure.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience performing Root Cause Analysis (RCA) for production incidents.
• Ability to work independently under pressure in a mission-critical support environment.
• Excellent verbal and written communication skills.
• Proactive mindset with strong ownership and accountability.

Preferred Skills:

• Experience supporting applications within the banking or financial services industry.
• Familiarity with application monitoring and observability tools.
• Exposure to SRE practices, service reliability monitoring, and operational automation.
• Experience working with cross-functional, onsite, and offshore teams.
• Knowledge of digital banking platforms or financial products will be advantageous.

Shift Schedule:

This role operates on a 12-hour rotating shiftbasis:

• 8:00 AM – 8:00 PM
• 8:00 PM – 8:00 AM