Kerja Sepenuh Masa, Operations Manager - Hardware-Construction Material di ARCHIDASIA SDN BHD Federal Territory - Maukerja

JOB SUMMARY

The Operations Manager is responsible for overseeing daily operations while ensuring an exceptional end-to-end customer experience. This role combines operational efficiency with customer-centric strategies to drive service excellence, sales performance, and overall business growth.

JOB DESCRIPTIONS

• Oversee daily operations, profitability and ensure smooth workflow
• Develop and implement operational policies and procedures to enhance productivity and customer service
• Develop and execute retail strategies to drive sales growth, profitability, and brand expansion
• Drive initiatives to improve customer experience, satisfaction, and loyalty
• Develop and execute retail strategies to drive sales growth, profitability, and brand expansion
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
• Prepare sales reports, forecasts, and operational updates
• Manage stock planning, ordering, and inventory control
• Coordinate with suppliers and warehouse for timely replenishment
• Prepare regular reports on operations, customer feedback, and performance metrics.

ABOUT US

Archidasia Sdn. Bhd. is a Malaysia-based company engaged in the supply and distribution of building materials, paint, and home improvement products.

Positioned as a Builders Experience Centre, Archidasia goes beyond a traditional hardware or supply store by offering a well-curated environment where customers can explore, compare, and select products for construction and renovation projects.

The company serves homeowners, contractors, designers, and developers by providing a comprehensive range of building and finishing materials under one roof.

JOB REQUIREMENTS

• Bachelor Degree in Business Administration, Retail Management, Operations, Marketing or related field.
• Minimum 4 years of retail management experience preferably in construction materials, hardware, or paint industry
• Strong leadership and team management skills.
• Customer-focused mindset with strong problem-solving abilities
• Good understanding of inventory and operational processes.
• Excellent communication and interpersonal skills.

Benefits:

• Professional development

Application Question(s):

• What is your expected salary?
• Please indicate your notice period.

Experience:

• Retail management: 4 years (Required)

Work Location: In person