Kerja Sepenuh Masa Logistic Analyst 1, Gaji tinggi MYR 2,900 di OSADI COMMERCIAL SUPPLIES SDN BHD Pulau Pinang - Maukerja

Job Responsibilities:

1. RMA Lifecycle Management

• Oversee the full RMA process from logdown, repair coordination, shipment arrangement to final closure
• Track and monitor all RMA cases across Excel trackers, SharePoint, and Syborg system
• Ensure timely, complete, and accurate updates of all RMA records across systems

2. Data & System Management

• Perform detailed data entry and updates in Excel, SharePoint, and Syborg system for incoming and outgoing transactions
• Maintain serial number (SN)-level traceability throughout all process stages
• Identify and resolve data issues including discrepancies, missing updates, duplicate entries, and system errors

3. Cross-Functional Coordination

• Serve as the primary liaison between Contract Manufacturers (CM) and internal Micron stakeholders (FSE, Operations)
• Facilitate resolution of issues related to data inconsistencies, inspection findings, and technical discrepancies
• Ensure clear and timely communication between all parties involved in the RMA process

4. Issue Resolution & Escalation

• Collaborate with site PICs and internal teams to resolve documentation, repair, and inspection-related issues
• Raise and follow up on IT tickets for system-related issues until closure
• Ensure timely escalation of critical issues affecting process flow or delivery timelines

5. Process Compliance & Documentation Control

• Ensure strict adherence to RMA procedures and standard work instructions
• Validate shipment and transaction accuracy, including AWB details, shipment dates, and defect records
• Maintain complete and audit-ready documentation at all times

6. Repair & Logistics Support

• Coordinate closely with Contract Manufacturers on repair status updates and defect tracking
• Support decision-making processes for replacement, repair, scrap, or return actions
• Facilitate smooth shipment execution and release processes

7. Reporting & Continuous Improvement

• Monitor key performance indicators such as turnaround time (TAT) and backlog status
• Identify process inefficiencies and operational bottlenecks for improvement
• Support initiatives to enhance process efficiency, automation, and data accuracy

Requirements / Qualifications:

• Diploma or Degree in Business Administration, Supply Chain Management, or a related field
• Strong proficiency in Excel and data management tools
• Familiarity with SAP or similar logistics systems is an advantage
• Excellent attention to detail with strong SN-level tracking capability
• Strong communication and stakeholder coordination skills
• Ability to manage high-volume transactional workload under pressure
• Strong problem-solving and analytical mindset

Pay: RM2,400.00 - RM2,900.00 per month

Work Location: In person