Full Time Customer Service Support Jobs, Salary up to MYR 3,500 in Forest One Network Enterprise Sdn. Bhd. Selangor - Maukerja

Are you passionate about helping people and delivering excellent customer experiences? Join our growing team at FoneRewards and be part of a dynamic environment where your communication skills and problem-solving abilities make a real impact!

Position: Customer Service Support

Location: Malaysia
Employment Type: Full-Time

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, social media, and other communication channels.
• Provide accurate information regarding FoneRewards products, services, promotions, and redemption processes.
• Handle customer complaints, feedback, and issues professionally while ensuring timely resolution.
• Follow up on unresolved cases and coordinate with internal departments for effective issue management.
• Maintain accurate records of customer interactions and transactions in the system.
• Monitor customer satisfaction and contribute ideas to improve customer experience.
• Assist in testing and reporting system issues encountered by customers.
• Support campaign launches and promotional activities by addressing customer-related inquiries.
• Ensure all customer interactions comply with company policies and service standards.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Communications, or related field.
• Minimum 1 year of experience in customer service, call center, customer support, or related roles. Fresh graduates with strong communication skills are encouraged to apply.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Ability to handle difficult situations calmly and professionally.
• Strong problem-solving and interpersonal skills.
• Customer-oriented mindset with a positive attitude.
• Proficient in Microsoft Office applications and basic computer skills.
• Experience with CRM systems or customer support platforms will be an added advantage.

What We Offer

Competitive salary package
Career growth and development opportunities
Friendly and supportive work environment
Exposure to digital rewards and loyalty platform operations
Training and continuous learning opportunities

Why Join FoneRewards?

At FoneRewards, we are committed to delivering exceptional customer experiences through innovation, teamwork, and continuous improvement. If you enjoy interacting with people, solving problems, and making customers happy, we'd love to hear from you!

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Parental leave
• Professional development
• Vision insurance

Work Location: In person