Sepenuh Masa Operation Manager Infrastructure Jobs, in Tata Consultancy Services Kuala Lumpur - Maukerja

Job Description :

• Oversee day-to-day infrastructure operations ensuring high availability and performance.

• Ensure adherence to SLAs, KPIs, and compliance standards.

• Lead and drive P1/P2 incident calls with cross-functional teams.

• Ensure timely resolution and communication to stakeholders.

• Conduct and review Post-Incident Reports (PIRs) with root cause analysis and preventive actions.

• Act as the primary point of contact for customer escalations.

• Build strong relationships with clients and internal stakeholders.

• Ensure customer satisfaction through proactive communication and service excellence.