Kerja Sepenuh Masa Assistant Learning - Development Manager, Gaji tinggi MYR 5,000 di PARKROYAL A'Famosa Melaka Resort Melaka - Maukerja

At the Assistant Learning & Development (L&D) Manager level for PARKROYAL A’Famosa Melaka Resort, the role transitions from just executing tasks to driving training strategy, managing compliance budgets, and leading brand assurance.

The standardized job description for this management tier under the Pan Pacific Hotels Group (PPHG) framework involves several key areas:

Job Summary

The Assistant L&D Manager coordinates, designs, and manages the implementation of resort-wide training initiatives in strict alignment with PPHG brand standards and local property policies. This role supports the Director of People & Culture (or L&D Manager) in translating guest feedback and performance data into actionable learning strategies, managing the resort’s training budget, and maximizing statutory training fund claims.

Key Responsibilities1. Strategic L&D Operations & TNA

• Needs Assessment: Develop and execute structural annual Training Needs Analyses (TNA) across complex resort operations (Front Office, massive F&B/Banquet operations, Recreation, Housekeeping).
• Business Alignment: Ensure that all learning and development plans are directly integrated into the resort's commercial business goals and annual budget forecasts.
• On-The-Job Training (OJT): Formulate, implement, and monitor structured multi-skilling and cross-training frameworks to build operational agility during high-occupancy resort seasons.

2. HRD Corp (HRDF) Compliance & Administration

• Fund Optimization: Own the end-to-end administration of the resort's HRD Corp account. Formulate claim strategies, secure program pre-approvals, and ensure the property maximizes its levy utilization.
• Audit Readiness: Maintain meticulous, legally compliant, and easily auditable training records, certificates, and attendance data.

3. Service Excellence & Brand Quality Assurance

• Audit Accountability: Partner with operational leaders to internalize PPHG service cultures. Act as a primary driver for improving Guest Satisfaction Program scores and Mystery Guest Audit results.
• Feedback Integration: Actively review guest comment cards, online feedback, and internal quality audits to swiftly design targeted, corrective training interventions for specific departments.
• Departmental Coach: Train, evaluate, and provide continuous coaching to designated Departmental Trainers across the resort to ensure consistency in instructional delivery.

4. Leadership & Talent Pipeline

• Leadership Development: Assist in facilitating supervisory and mid-management leadership development tracks to groom internal talent for succession planning.
• Orientation Ownership: Design and oversee the execution of highly engaging, modern onboarding programs that foster a high-retention culture from day one.
• Management Trainees: Supervise and map out rotation blueprints for corporate management trainees and long-term hospitality interns.

Key Competencies & Qualifications

• Experience: Minimum 3–5 years of progressive L&D experience in the hospitality industry, with at least 1–2 years in a senior executive or supervisory capacity within a 4 or 5-star resort environment.
• Certifications: HRD Corp Certified Trainer (TTT) is mandatory. Additional certifications in instructional design, coaching, or hospitality quality management are highly preferred.
• Education: A Bachelor's degree in Human Resource Management, Hospitality/Tourism Management, or a related business field.
• Core Skills: Strong command of adult learning methodologies, content creation tools (e.g., Canva, LMS frameworks), and exceptional presentation/public speaking skills.
• Languages: Native/Fluent proficiency in English and Bahasa Malaysia is vital for facilitating large-scale training tracks across a diverse workforce.

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Free parking
• Meal provided
• Opportunities for promotion

Work Location: In person