Kerja Sepenuh Masa Customer Service - Operations Executive, Gaji tinggi MYR 5,000 di NKT MACHINERY MOVERS SDN BHD Johor - Maukerja

Job Summary

• Understand customer requirement and ensure the smooth facilitation of processing of customer’s shipment.
• Work closely with Customer and internal team.
• Have to deliver satisfactory service to customers and continuously improving to build client confidence on our services and achieve business growth.
• Laise with authorities （if required)

Key Responsibilities:

• Checking documents to ensure all data is correct and complete for and shipment preparation
• Promptly respond to customers upon receiving new orders or inquiries.
• Coordinate and understand customer requirement and arrange transportation and forwarding services as per customer expectations.
• Ensure all customer request are fulfilled and provide shipment information to customer timely.
• Ensure document receive from customer is in order before hand over to operation team for custom document preparation.
• To liaise with internal departments and vendors to facilitate shipments.
• Work cohesively with colleagues and provide assistance to team when required.
• Update customer the status of shipment.
• Proactively to resolve issues with operations team.
• Report to superior upon receiving new inquiries from customer
• Assist with internal communication regarding job schedules related to import/export shipments, ensuring alignment with operational timelines and client expectations.

Pay: RM3,500.00 - RM5,000.00 per month

Work Location: In person