Kerja Sepenuh Masa, FRONT OFFICE ASSISTANT di PERFECT HOST (M) SDN BHD Kedah - Maukerja

The Front Office Assistant is responsible for greeting guests in an efficient and courteous manner and directing operations at properties and managing the day-to-day needs at the property.

Responsibilities:

• Manage check in/out guests and handle rooms assignment .
• Assists in pre-registration and blocking of rooms for reservations.
• Coordinates room status updates with the housekeeping department.
• Handle general enquiries and provide quality customer service to guest.
• To monitor Online Travel Agents (OTA) management which includes emails, customer requests, daily acknowledgment reports, reviews and other related matters pertaining to this platform.
• Reports any unusual occurrences or requests to the superior.
• Any ad-hoc related tasks assigned by superior.

Requirements:

• Minimum SPM/Diploma or equivalent.
• Working experience in front office/hospitality is an advantage.
• Basic computer skills, able to use hotel/OTA systems.
• Good communication in English and Bahasa Malaysia.
• Friendly, customer-oriented and able to handle guest enquiries.
• Willing to work shifts, weekends and public holidays.
• Willing to work at Pantai Cenang, 07000 Langkawi.

Job Type: Full-time

Benefits:

• Flexible schedule
• Maternity leave
• Professional development

Work Location: In person