Kerja Sepenuh Masa, Customer Success Manager -- Database di TiDB, Powered By PingCAP - Maukerja

Responsibilities

- Own the full customer lifecycle: onboarding, adoption, renewal, expansion

- Monitor cluster health and usage trends; proactively identify scaling, optimization, and churn risks

- Understand customer data architecture and business scenarios; recommend optimal solutions

- Coordinate with technical support and engineering to resolve complex issues

- Drive upsell opportunities (higher tiers, additional clusters, new product lines)

- Collect product feedback to influence roadmap; build customer references and case studies

Requirements

- 5+ years in customer success or technical account management for database/cloud infrastructure

- Comfortable engaging with DBAs, architects, and CTO-level stakeholders

- Data-driven mindset; proficient with CRM tools

Nice to Have

- Cloud platform experience (AWS/GCP/Azure)