Kerja Sepenuh Masa, Client Support Coordinator di The Gap Partnership - Maukerja

Job Description

This role is accountable for delivering flawless coordination support of client engagement activity from the  point of contracting with the client to the handover to operations team for delegate management. It plays a  critical role in ensuring accuracy of system maintenance and collaboration with client support specialists,  finance and operations to deliver a seamless client experience.  This is a non-client facing role based in Singapore. 

Key Responsibilites

• Management and maintenance of contract information locally within the systems and adoption within all activity
• Administration of OpenAir projects 
• Support market research & reporting 
• Follow up payment circle (draft invoice, sales order, archiving after completion) as advised by Finance on Open Air. Manage, update, close and archive projects on OpenAir
• Action and implement resource arrangements for client (location, language, dates, budget, no's)
• Complete SOW admin 
• Book client meetings o Communication of venue options to Sr client coordinator/Manager
• Documentation of all client activities in SFL
  
  

Job Responsibilities

Know How and Expertise  

• Fluency in English, Additional language desirable
• Proficiency in Microsoft word, Excel, PowerPoint
• Ability to learn new systems quickly and can adapt to systems changes
• A commitment to excellence and delivering flawless administration
• Proven administration skills People & Relationship Building  
  

Who (& How) the job-holder interacts with on a daily, weekly, monthly, annual basis. 

• Client Relationship Manager– daily interaction ensuring a seamless handover of information to be  administered for Clients
• Regional Client Relationship Manager/ Associate Partner – line manager will instruct on a weekly  basis the priorities of the job holder
• Strategic Engagement Manager – will work together on a regular basis to ensure that Global Tier 1  client needs are administered effectively
• Tier 4 Client Leads – daily interaction to support activation and administering client contracts and  invoicing o Client Leads – responding to queries on an ad hoc basis form client leads
• Operations team – Regular interactions to ensure that information is provided to support Delegate  management
  

Problem Solving and Complexity  - How complex and ambiguous are the problems that are encountered by this role and what type of decisions are made  at this level

• Decision making is usually dealing with a range of routine problems. 
• Typically solutions have been already identified and there will be an agreed procedure for handling issues and ad-hoc situations in conjunction with Sr client coordinator or manager. 
  

Accountability - Detail the scope of the role 

• The role is accountable for client support across tiers 1-4 within a region 
• There is no budgetary responsibility within the role, but an indirect impact on high value contractual details
• There is a check in the system through handoffs with finance and operations, as well as oversight  from both client coordination manager and client lead