Kerja Sepenuh Masa, Program Management Director di NationGate Solution (M) Sdn. Bhd. Pulau Pinang - Maukerja

1. Strategic Planning and Goal Setting:

• Initiating Goals: Program Management Directors set strategic goals for programs based on the organization’s overall objectives.
• Resource Allocation: They allocate the necessary resources to execute these plans from start to finish, including identifying processes, deadlines, and milestones.

2. Budgeting and Operations:

• Budget Development: Program Management Directors develop or approve budgets for programs.
• Operational Oversight: They oversee the entire program lifecycle, ensuring adherence to deadlines, milestones, and processes.

3. Performance Monitoring and Improvement:

• Evaluation Strategies: Devise evaluation strategies to monitor program performance and identify areas for improvement.
• Supervision and Feedback: Supervise program and project managers, providing feedback and resolving complex issues.

4. Efficiency Enhancement:

• Process Optimization: Explore ways to enhance efficiency and productivity in procedures and among team members.
• Change and Risk Management: They apply principles of change, risk, and resource management when needed.

5. Reporting and Compliance:

• Progress Reports: Review reports prepared by managers to assess progress and address any issues.
• Legal and Policy Adherence: Ensure that program operations align with legal guidelines and internal policies.

6. Financial Forecasting:

• Provides timely and accurate financial forecasts, anticipated revenues, and expenses for all Global Call Center and Global Marketing based operations.

7. Project Coordination:

• Work closely with the management team on various projects and day-to-day activities across the business.
• Driving the implementation of regulatory-related change initiatives and managing the technology agenda.

8. Cost Transparency:

• Oversees the production of regular reports and ad hoc analysis, ensuring transparency in allocated costs to product lines.
• Review the appropriateness of cost allocations and identify areas for improvement.

9. Profitability Analysis:

• Focus is on profitability analysis of multiple product lines within the business.
• Emphasize cost structure and ensure the accuracy and appropriateness of complex cost allocations.

Requirements & Qualifications:

• Bachelor's degree in Business Administration, Project Management, or a related field (an MBA is often a plus).
• Extensive experience (typically 10+ years) in program management, with at least 5 years in a leadership role.
• Proven track record of successfully delivering complex programs on time, within budget, and to scope.
• Strong understanding of program management methodologies (e.g., PMP, Agile), competitor analysis, and customer needs.
• Excellent communication, interpersonal, and negotiation skills to build rapport, present persuasively, and close deals.
• Analytical and problem-solving skills.
• Excellent time management and organizational skills.
• Leadership skills to motivate, coach, and develop a high-performing program management team.