Kerja Sepenuh Masa, Field Services Engineer di Diamond Key International Group Federal Territory - Maukerja

About the Role

Diamond Key International is seeking a Field Services Engineer to provide onsite technical expertise in supporting Terminal Automation Systems (TAS) and Non-Terminal Automation Systems (Non-TAS) within petroleum bulk depot operations. This role involves troubleshooting, commissioning, technical support, customer engagement, and supporting the growth of our Spare Parts & Services business. The position requires extensive field work and regular travel to customer sites locally, regionally, and internationally.

Key Responsibilities

Field Services

• Providing onsite field services technical expertise in the field of IT, electronic, electrical, control & instrumentation and mechanical to effectively support all components of petroleum bulk depot Terminal Automation System (TAS) and Non-Terminal Automation System (Non-TAS)
• Provide technical support to the customer regarding the problem that occurs at the site (Gantry Metering line/skid, TAS IT system/network, PLC, and etc).
• To liaise with third-party product suppliers for system solutions encompassing third-party products.

Project Commissioning

• Assisting the project team to act as a project commissioning team when needed.
• Providing technical expertise in delivery, installation, testing, and commissioning of IT sub-components of TAS for a new project.

Helpdesk Escalation Point

• Being point of reference for Helpdesk operations for engineering and field escalated issues.

Technical Support to Sales & Marketing

• Site visit and reporting on the technical scope

Generate revenue and protect margin for Spare parts & Services line of business

• Meet – and preferably exceed – agreed Business Plan revenue and margin targets in agreed (sub)lines of business as allocated by line management, and also by:
• looking for potential to up-sell DKI technical products & services labor hours on customers’ initial queries;
• developing accounts by checking customer's buying history; suggesting related and new items; explaining technical features;
• Providing technical assistance and technical product education, and after-sales support services.
• Analyzing costs and sales to ensure that the respective proposal as per customers' request.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keep in touch with the customer to close the deals of spare parts.

Job Requirements

Qualifications

• A recognised tertiary qualification in IT or Engineering.
• Minimum 1-3 years of on-site working experience
• Electrical, Electronic, and mechanical engineering background would be an added advantage

Experience & Personal Requisites

• Demonstrated customer relationship-building skills.
• Good aptitude for technical work within the Oil & Gas industry.
• Interest and/or experience in a multi-disciplinary role covering IT, electronic, electrical, control & instrumentation, and mechanical fields.

Personal Attributes

• Customer-focused mindset.
• Strong troubleshooting motivation.
• Sound technical understanding.
• Excellent written and verbal English communication skills.
• Ability to work with minimal supervision.
• Willingness to travel.
• Enjoys hands-on field service work.

Business Travel

• Travel is expected locally, regionally, and internationally.
• Estimated travel requirement: approximately 70% of the role though this may vary depending on a sales prospect.
• Travel may occasionally include weekends and public holidays, all business travel is subject to company policy at all times..

Key Success Indicators

• Deliver jobs on time, within scope, and within budget.
• Achieve a minimum of 70% chargeable time across Services and Project work.
• Improve personal technical competencies in all fields related to TAS solutions delivered to customers.
• Able to provide technical support anytime.
• Assist the department to generate revenue by promoting the sales of technical products & field services labor.

Authority

• Make minor changes within TAS systems to resolve customer issues.
• Propose solutions and workarounds for customer challenges.
• Liaise directly with third-party product suppliers and vendors.
• Providing reports to customers upon completion of each job.