- Johor Bahru Johor Malaysia
Kerja Sepenuh Masa End User Support Agent, Gaji tinggi MYR 2,000 di EQ Soft Johor - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Requirements:
- Fresh graduates are welcome to apply
- Basic knowledge of customer service
- Willing and able to work in shifts
- Minimum qualification of SPM or Diploma
- Fluent in English (spoken and written)
- Basic IT knowledge
- Able to work under pressure
- Possess a good track record
Key Responsibilities:
- Responding to customer inquiries via phone and email in a timely and professional manner.
- Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.
- Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.
- Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.
- Providing training to customers as needed to ensure that they can effectively use our online booking tool.
- Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.
Job Type: Full-time
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
Peringatan Penting
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