jobs in ICON OUTSOURCING

Kerja Sepenuh Masa Salesforce Solution Architect (Service Cloud), Gaji tinggi SGD 12,000 di ICON OUTSOURCING Islandwide (Singapore) - Maukerja

Salesforce Solution Architect (Service Cloud)

ICON OUTSOURCING

SGD12,000 - SGD12,000 Sebulan

Sepenuh Masa

Islandwide (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • Islandwide (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

Key Responsibilities

  • Design end to end Salesforce Service Cloud solutions aligned with business and enterprise architecture standards
  • Define scalable and secure architecture for case management, omni channel support, service console, and knowledge management
  • Collaborate with business teams to understand service operations and translate requirements into technical solutions
  • Work closely with developers, admins, and integration teams to ensure successful implementation
  • Lead design and implementation of Salesforce Service Cloud capabilities including case routing, workflows, automation, and SLA management
  • Guide best practices for Lightning components, Service Console, and customer support processes
  • Design integration solutions between Salesforce and enterprise systems using APIs and middleware
  • Ensure data consistency, security, and performance across systems
  • Define coding standards, architecture principles, and deployment practices
  • Ensure adherence to Salesforce best practices for scalability, maintainability, and performance
  • Provide architectural guidance and review solution designs
    Mentor technical teams and support delivery of complex implementations

Requirements

  • Minimum 8 to 12 years of IT experience with strong Salesforce background
  • At least 4 plus years of hands on experience in Salesforce Service Cloud implementations
  • Strong expertise in Salesforce Service Cloud features and architecture
  • Experience with Lightning Platform, Apex, Flows, and Omni Channel
  • Strong understanding of APIs, integration patterns, and middleware tools
  • Experience with data modeling and enterprise CRM architecture
  • Strong understanding of customer service operations, case management, and contact center processes
  • Experience in designing solutions for enterprise scale CRM environments
  • Strong communication and stakeholder management skills
  • Ability to translate business needs into technical architecture
  • Strong leadership and mentoring capabilities
  • Salesforce Architect certification such as Application Architect or System Architect
  • Experience in large scale enterprise Salesforce implementations
  • Exposure to multi cloud Salesforce environments such as Sales Cloud or Experience Cloud

Peringatan Penting

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