jobs in OCBC Bank

Kerja Sepenuh Masa Processing Specialist, Gaji tinggi SGD 100,000 di OCBC Bank - Maukerja

Processing Specialist

OCBC Bank

SGD30,000 - SGD100,000 Sebulan

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore Singapore

Penerangan Kerja

Tanggungjawab

A. Job Purpose

Handle daily processing of customers requests for Velocity Onboarding and Maintenance on a timely and accurate basis.

B. Core Functions & Responsibilities

Verify completeness of application / request forms from customers to ensure that:

  • all mandatory fields are filled in
  • details and requirements of requests are clearly stated
  • amendments on the forms are properly countersigned
  • required supporting documents are complete and provided
  • Process requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
  • Liaise with Business Units on clarifications needed
  • Attend to queries from Business Units on processing status
  • Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of Section
  • C. Key Productivity Indicators (KPIs)
  • SLA - 100% of requests are processed within agreed SLA
  • Error Rate - Zero error due to human oversight /error

Peringatan Penting

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