Sepenuh Masa DUTY MANAGER Jobs, salary up to MYR 4,500 in HOTEL GRAND CONTINENTAL KUALA LUMPUR Kuala Lumpur - Maukerja

• Be consistently familiar with every type of accommodation and service in the hotel enhancement program on rooms inspection through each of the various types pf to be coordinated abjectly, to be able to fully describe any room to potential guest.
• Main a high standard of customer relations customer service within front office.
• Ensure all front-line team exercise a sales attitude and all members of front line are aware of sale opportunities within the hotel which will assist with the maximization of revenue.
• Ensure overbooking are well control and being carried out by the front office team to achieve the maximation of room sales and revenue.
• Ensure all front office team are being update and aware of all room sales/revenue targets and kept informed of the performance results.
• To conduct regular briefing with front office personnel to update hotel happening and to attend to guest request.
• Ensure a high standard of liaison is maintained between front office and all other departments within the hotel.
• Supervise day to day operation ensuring standards are adhered to and maintained
• Ensure training schedules are being carried out and to exercise proper techniques of presentation.
• Ensure the Assistant Front Office Manager and from office manager are kept informed of all development within the department.
• Ensure the well being of all front office personnels.
• Ensure communications meeting are held and follow up on the matters arise in the minuets of meeting.
• Be fully knowledgeable on relevant information relating to hotel facilities, all places on interests in Kuala Lumpur, Petaling Jaya inclusive of shopping centers etc. Be capable in offering first hand positive information to hotel guest when required or requested.
• To maintain cleanliness of the front office and lobby areas.
• To co-ordinate and work closely with the Assistant Front Office Manager, Bellman, Front Office Assistant, Reservation Personnel, Housekeeping, Maintenance, F&B Staffs and Drivers.
• Promote Goodwill by being courteous, friendly and helpful to our guest’s manager and fellow colleagues.
• To Properly handle emergency procedures relating to bomb hoax and fire and be fully conversant with procedures.
• To note down any request or information required by the guests as and when requested or required, and to act promptly and accordingly.
• To perform any additional duties and responsibilities when requested by the management.
• To performance Night duties and night summary report.
• To ensure all room are assigned in order, any upgrade must get approval and open form.
• To provide training to new employees.

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Additional leave
• Maternity leave
• Meal provided
• Professional development

Work Location: In person