Kerja Sepenuh Masa, Customer Service Technical Support di CXC Pulau Pinang - Maukerja

Contract Duration: 1 Year

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  Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills
• .Troubleshoots problems with appropriate applications, products and vendors
• .Identifies and documents customer issues and escalates as directed
• .Develops an understanding of multiple applications and platforms
• .Communicates basic technical solutions to customers using effective communication, listening and comprehension skills
• .Fully documents customer interactions in real-time
• .Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• .Identifies and escalates complex problems under direct supervision
• .Works on a limited variety of problems of limited scope using defined procedures and practices
• .Collaborates with fellow technicians and supervisor to solve problems
• .Familiarizes self with new technologies, products, and platforms
• .Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
• .Demonstrates strong customer service, communication, and problem-solving skills