jobs in UP Communications Pte Ltd

Kerja Sepenuh Masa, Associate Engineer (one year contract) di UP Communications Pte Ltd - Maukerja

Associate Engineer (one year contract)

UP Communications Pte Ltd

Undisclosed

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore

Penerangan Kerja

Tanggungjawab

Associate Engineer for Command Centre (Service Delivery & Ops)

  • Jeopardy & Appointment Management
  • The Command Centre will monitor and address jeopardies with Controllers, Building Access, and Planners.
  • Coordinate with Sales, Order Takers, and IT regarding untagged appointments.
  • Controllers shall escalate untagged appointments once they confirm a work order exists in ESOM but remains unlinked.
  • Attendance & Roll Call Management
  • The Command Centre will verify daily roll calls and broadcast updates to the respective contractor and Singtel controllers.
  • Partner Sponsors (or their delegates) must follow up with staff to ensure data accuracy and mitigate "no-show" risks.
  • Issue Resolution:
  • Audit and resolve tagging discrepancies originated by Sales, SDE, or Order Takers.
  • Proactively notify Account Managers and Sales teams regarding pending work orders for upcoming bookings.
  • Investigate systemic order flow disruptions and implement manual workarounds to ensure continuity.
  • Collaborate with IT to execute User Acceptance Testing (UAT) Business Requirement Testing (BRT) and bug/defect resolution.
  • Cross-Functional Support/Liaison
  • Weekly/monthly reminders to Singtel Controller to clear any overdue/outstanding task.
  • Weekly/monthly and notification for the back-end planner on the required Single Line Diagram (SLD's), fibre routing and fibre patch cable patching.
  • Order Management:
  • Oversee bookings portal for Internal Orders, special projects, and BAU fiber provisioning.
  • Extract and analyze comprehensive upcoming equipment installation task reports for a rolling 5-day outlook (CPE minus 5 through CPE minus 1).
  • Performance Review
  • Conduct regular reviews and analysis of Customer Experience (CE) surveys submitted via DFF.
  • Data Visualization
  • Create, Design and maintain functional dashboards within the DFF platform.
  • Operational Report. Generate and deliver Various Reports to Operations Managers
  • Daily Geofence Rollcall reports.
  • Weekly/Monthly Completion Fibre Provisioning reports
  • Weekly Fibre Planner on the upcoming SLD/CE routing requirement.
  • Weekly/Monthly outstanding job that requires controller attention.
  • Monthly Jeopardy notification.

Candidate Must Have

  • Diploma / Degree
  • 8 years of working experience, with a telco operations environment
  • Ability to converse well as it would be similar to a call center work
  • Operational role

Peringatan Penting

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