Kerja Sepenuh Masa, IT Support Engineer di Advance HER Nature Foundation - Maukerja

We are seeking a reliable and technically skilled IT Support Engineer to provide day-to-day technical support and ensure the smooth operation of the organization’s IT systems, hardware, software, and network infrastructure. This role is responsible for troubleshooting technical issues, maintaining IT assets, and delivering timely support to end users across the organization.

The role will handle first-line and second-line technical support requests, diagnose and resolve hardware, software, and network issues, and escalate complex problems when necessary. Responsibilities include installing, configuring, and maintaining operating systems, applications, and IT equipment such as laptops, desktops, printers, and mobile devices.

Key responsibilities include managing user accounts and access permissions, supporting email and collaboration tools, monitoring system performance, and ensuring IT security best practices are followed. The IT Support Engineer will also assist with system upgrades, patch management, backup processes, and basic network troubleshooting to maintain operational continuity.

The role will maintain IT documentation, support IT asset inventory management, assist in onboarding and offboarding employees, and provide guidance to users on IT tools and systems. Additional responsibilities include contributing to IT process improvements, supporting incident management workflows, and helping ensure service level targets are met.

This position requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with both technical and non-technical users in a fast-paced environment.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related discipline.
• Knowledge of operating systems (Windows, macOS, Linux) and common business applications.
• Understanding of computer hardware, networking fundamentals, and IT infrastructure concepts.
• Familiarity with troubleshooting methodologies for software, hardware, and network issues.
• Basic knowledge of IT security principles, user access management, and data protection practices.
• Experience with helpdesk/ticketing systems is an advantage.
• Familiarity with email systems, cloud collaboration tools, and remote support tools is an advantage.
• Strong problem-solving and diagnostic skills.
• Good communication and customer service skills.
• Ability to prioritize and manage multiple support requests.
• High attention to detail and ability to work under pressure.
• Ability to work independently and collaboratively in a team environment.
• Adaptable, proactive, and committed to continuous learning and IT skill development.