Kerja Sepenuh Masa, Application Support Analyst di Maltem Asia-Pacific - Maukerja

Maltem Asia is currently seeking an Application Support Analyst for a Wealth Management Client based in Singapore.

About the Role

The Application Support Analyst will be responsible for supporting enterprise applications and ensuring their optimal performance.

Responsibilities:

• Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
• Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
• Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
• Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
• Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
• User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Skillet Requirements:

• Possess a degree in Computer Science, Information Technology, or a related field.
• At least 5 years of hands-on experience in application support or development in:
• Python
• SQL
• Unix
• Java
• AWS
• Datadog
• CICD Pipelines
• Git
• Excellent written and verbal communication skills.
• Strong interpersonal and communication skills to interact with diverse stakeholders.
• Agile, fast learner, and able to adapt to changes.
• Good team player, with strong analytical skill and enjoy complex problem solving.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.