Company Overview
The Boston Group (TBG) provides software consulting, IT services, outsourcing, and e-Learning solutions across multiple industries including pharmaceutical, financial, insurance, manufacturing, banking, and retail, with a presence in five countries.
Job Summary
We are seeking a Systems Engineer at P2 level to manage and optimize AWS-based infrastructure, ensuring system availability, incident resolution, and continuous service improvement.
Responsibilities
- Operate and manage systems and infrastructure following established procedures and service levels to ensure reliable performance
- Execute systems changes through formal change request processes and communicate status updates to stakeholders
- Respond promptly to incidents, investigate root causes, and implement temporary or permanent resolutions while providing timely updates
- Conduct root cause analysis and apply proactive measures to prevent recurrence, monitoring their effectiveness continuously
- Monitor system performance and availability proactively, identifying and implementing corrective actions to enhance service quality
- Track and document service levels such as system availability and service requests, maintaining accurate system configuration records
- Plan and implement service continuity strategies including backup, restore procedures, and disaster recovery plans to support business operations
- Provide technical advice related to systems to customers and project teams to support decision-making and problem-solving
- Deliver on-the-job training and mentorship to junior engineers to build team capability and knowledge
Required competencies and certifications
- AWS environment expertise with at least AWS Associate certification to support core cloud infrastructure management
Preferred competencies and qualifications
- Networking knowledge supported by CCNA or Fortigate/Fortinet certification to enhance network operations
- Experience with Redhat Linux and Terraform to support infrastructure automation and system management
- Familiarity with Windows Server 2019 and backup infrastructure to support diverse system environments
Other Information
- Work Location: Remote Site (East)
- Assignment Duration: 1 Year
- Shiftwork: No
- 24 x 7 standby: Yes