Kerja Sepenuh Masa, Concierge (Customer Service) di Gamuda Berhad Selangor - Maukerja

Qualifications

• High School Diploma or GED equivalent required; a diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field is a plus. 

• Proven experience in a customer service, front desk, or hospitality role. 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 

• Familiarity with reservation systems or clubhouse management software is an advantage. 

Skills & Abilities

• Exceptional ability to provide attentive, personalized, and proactive service with a genuine desire to assist. 

• Excellent verbal and written communication skills, with a clear, articulate, and professional demeanor. 

• Strong ability to build rapport, establish trust, and interact positively with diverse individuals (members, guests, colleagues). 

• Highly organized with the ability to manage multiple inquiries and tasks simultaneously, prioritize effectively, and maintain meticulous records. 

• Aptitude for quickly assessing situations, identifying solutions, and resolving issues efficiently and courteously. 

• Warmly greet and welcome all members and guests upon arrival, providing a positive first impression. 

• Answer and direct incoming phone calls, emails, and in-person inquiries promptly and courteously. 

• Provide accurate information regarding clubhouse facilities, services, events, and local attractions or amenities. 

• Assist members with various requests, including making reservations for dining, sports facilities, meeting rooms, or other clubhouse services. 

• Handle incoming and outgoing mail, packages, and deliveries for members and the clubhouse. 

• EPF
• SOCSO
• EIS