Kerja Sepenuh Masa, Operations Manager di The 1872 Clipper Tea Co. - Maukerja

The 1872 Clipper Tea Co is seeking an experienced Operations Manager / Head of Operations to lead and scale our F&B and retail operations in Singapore. In this role, you will be responsible for the success of our outlets by leading a high-performing team to exceed revenue targets and deliver product and service excellence in accordance with our strategic plans.

Job Description

The Operations Manager / Head of Operations will be responsible for overseeing day-to-day operations, managing budgets, developing and implementing operational strategies, and ensuring compliance with health and safety regulations. Additional responsibilities include analysing performance metrics, managing and mentoring team members, and fostering strong communication across departments.

Key Responsibilities

A. Leadership & Team Development

• Lead and manage a team of front-of-house retail and tea bar staff and coordinators
• Recruit, train, and onboard new team members in collaboration with HR, ensuring they are equipped for long-term success.
• Conduct regular performance reviews and build succession plans to support team development and retention.

B. Operational Excellence

• Oversee day-to-day operations across all outlets to ensure smooth execution, quality assurance, and brand alignment.
• Develop, implement, and refine SOPs and workflows to improve consistency and efficiency.
• Ensure product quality, service excellence, hygiene, and cleanliness standards are upheld at all locations.
• Prepare and deliver weekly and monthly reports on KPIs, operational challenges, and improvement plans.
• Respond to customer escalations and implement service recovery processes.

C. Supplier & Vendor Management

• Drive sales and profitability through effective inventory management, cost controls, and resource allocation.
• Collaborate with key suppliers to ensure product quality, pricing competitiveness, and favourable cost of goods sold (COGS).
• Manage vendor relationships, third-party contracts, and oversee regular facilities maintenance.
• Lead planning and execution of store facelifts, refurbishments, and major renovation projects

D. Strategic Execution

• Execute company initiatives, marketing campaigns, and product launches in alignment with operational capabilities.
• Ensure operational readiness and seamless execution for new store openings or relocations.
• Work closely with the sales and operations teams to gather feedback and continuously enhance workflows and offerings.
• Identify operational gaps and implement scalable solutions for improvement and innovation.

Minimum Requirements

• Diploma in Business Administration, F&B, Hospitality Management, or a related field.
• 3-5 years of experience in F&B or multi-site retail operations with 2 or more outlets
• Strong command of written and spoken English.
• Proven experience in managing P&L, budgeting, and cost controls.
• Demonstrated leadership with high emotional intelligence (EQ) and strong interpersonal skills.
• A track record of driving commercial performance and operational improvements.
• Highly organised, detail-oriented, and systems-driven; thrives in a dynamic, fast-paced environment.

You must have the passion for hospitality and tea, which is our core of our business. We are seeking a positive individual, a true leader that will lead by example and is willing to lead from the front line.

About The 1872 Clipper Tea Co.

Founded in Singapore and part of the B.P. de Silva Group, we are a distinguished specialty tea blender on a mission to move tea forward. We are redefining the modern tea experience—making the premium tea ritual accessible, vibrant, and relevant to a new generation.

Through ethically sourced teas, world-class retail boutiques, and our signature tea bars, we bridge the gap between deep-rooted heritage and contemporary lifestyle. We don't just sell tea; we curate sensory experiences that honor the grower and inspire the consumer.

Our Culture: How We Show Up

At The 1872 Clipper Tea Co., we operate at the intersection of tradition and disruption. We are looking for a professional who embodies our P.E.A.C.H.E.S. core values:

• P – Resilient Positivity: Meeting market challenges with a “can-do” spirit.
• E – Excellence: Setting the gold standard in every interaction.
• A – Total Accountability: Owning the relationship from "leaf to cup."
• C – Radical Collaboration: Supporting the wider team for the greatest collective impact.
• H – Uncompromising Honesty: Maintaining transparency and integrity in every deal.
• E – Active Empathy: Valuing the perspectives of our producers and our clients alike.
• S – Super Hungry: Continuously learning and never settling for "good enough."

What We Offer

• Strategic Leadership: Direct influence in shaping the future of an established heritage brand.
• Wellness & Benefits:
• Annual performance bonus.
• Up to $1,600 in medical and dental coverage.
• Up to 21 days of annual leave.
• Exclusive staff discounts across all B.P. de Silva Group brands.
• Complimentary daily specialty drinks at our tea bars.