Kerja Sepenuh Masa, Customer Implementation Manager (Asia) di APL Logistics - Maukerja

Job Purpose:

Reporting to the Head of Product Delivery (Asia), this position is responsible for providing direction and support to project managers and implementation specialists located in key Asia regions to ensure successful and timely launch of operations that meet customer requirements. The role involves:

• Applying expert knowledge of project management by allocating resources based on project demand and ensuring profitability of the projects.
• Proactively leading the identification, design, and implementation of process improvements.
• Making tactical day-to-day and long-term strategic decisions and being accountable for all activities performed by the team.
• Recruiting and training staff to supplement the existing team for seamless project implementation.
• Acting as the Implementation leader in one or more projects, serving as the on-site contact and escalation point for all team members.

Responsibilities:

Operational:

• Engage with new business scoping and estimating activities, providing resource estimates and capacity management oversight.
• Support project scoping by providing project resource estimates.
• Manage team allocation and monitor team headcount against the functional budget.
• Develop relationships across the organization and listen to customer needs.
• Manage relationships with senior client contacts and provide leadership to large client implementations.
• Facilitate cross-project/cross-functional teams to develop and implement solutions.
• Propose business process improvements through workflow analysis.
• Drive successful completion of technology projects and manage the impact of technology on operations.
• Deploy an Asia structure, methodology, and tools for multiple implementation models.
• Support customer acquisition activities.

Leadership and Direction:

• Develop a culture of accountability by setting and managing clear objectives and KPIs.
• Establish goals, responsibilities, competencies, and development plans for team members.
• Ensure business continuity through talent management and succession plans.

Maintain Financial Performance:

• Ensure achievement of financial and business objectives across all department teams.
• Manage department budgets and control costs while optimizing investments.
• Uphold and enforce the Company’s financial standards and policies.

Requirements:

General Experience:

• Proven experience in a similar capacity with a global MNC.
• Ability to manage multiple resources across locations working on complex projects.
• Formal qualifications in Project Management methodology, Process Improvement, Lean Six Sigma, and Analytical Tools are advantageous.
• PMP certification is preferred.
• Previous implementation and project management experience required.
• Strong collaborative relationship skills with stakeholders and vendors.
• Ability to multi-task in a fast-paced, matrix management organization.
• Proven strategic planning and change management skills.
• Exceptional problem-solving, analytical, and project consulting skills.
• Strong communication and interpersonal skills.

Managerial Experience:

• Minimum 3 years of experience managing a small team.