Kerja Sepenuh Masa Application Engineer, Gaji tinggi SGD 70,000 di Percept Solutions Pte Ltd - Maukerja

Roles & Responsibilities

Responsibilities:

• Collaborate with the Project Implementation Team to support and maintain Contact Centre Systems.
• Engage directly with clients to understand requirements and deliver effective solutions.
• Manage post-implementation support and resolve issues promptly.
• Apply creative and innovative problem-solving techniques to address client challenges.
• Identify, analyze, and resolve system and data issues through technical solutions.
• Develop and customize application code to meet project or client requirements.
• Maintain system security, integrity, and business continuity documentation.
• Ensure compliance with both internal and client policies, processes, and standards.

Requirements:

• Proficient in Cisco CVP IVR development using Call Studio, including production maintenance.
• Strong programming skills in Java, JavaScript, and experience with RESTful APIs.
• Familiarity with Finesse Gadget customization and IVR/Finesse application development.
• Experience with MS SQL and MariaDB databases; solid SQL query skills.
• Good understanding of relational database design and data modelling concepts.
• Hands-on experience with Node.js, and preferably Spring Boot or .NET Framework.
• 2–5 years of relevant software development experience.
• Exposure to Contact Centre environments and System Integrator settings preferred.
• Familiar with Agile methodology, SDLC, and source code management tools.
• Willingness to work extended hours or weekends when required.