Kerja Sepenuh Masa, Customer Support Associate di Net2Source Inc. Selangor - Maukerja

Language proficiency required: Japanese/JLPT N1 Certified

Position Summary: Handle live contacts of customers and provide appropriate solution to their querie

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***Prior Experience in Ecommerce preferred*

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Roles and Responsibilit

• iesHandle phone calls with customer queries and provide resolution to end us
• ersProvide inputs on process changes and best practic
• es.Stay updated with new updates, process changes and updat
• es.Maintain Exemplary Attendance and Punctual
• ityAny Ad-hoc responsibilities as designated by the supervi

sor
Key Deliverables (KRA Meas

• ure)Provide exemplary customer satisfac
• tionMeet quality standards on all handled cont
• actsComplete 9 hours of staffed time on all rostered
• daysHandle contacts while maintaining KPI targets as per agreed li

mits
Applicant’s Specifications & Qualifica

• tion:Excellent customer service s
• killsExcellent verbal communication skills in Jap
• anesePassionate towards serving the customer and displays high levels of customer obse
• ssionOpen to work in rotational and night s
• hiftsCandidate must be college or vocational school graduates or possess comparable work exper