Kerja Sepenuh Masa, Duty Manager di WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Central Region (Singapore) - Maukerja

Main Duties and Responsibilities:
• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all
their needs.
• To provide general management support throughout the hotel at all times by monitoring
guest satisfaction, service standard, security, employee activity, physical defects with main
focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office
function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is
taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to
hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously
to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating
equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.