Security Guard Services for Worker Dormitory

Ensure the safety, security, and orderly operation of the worker dormitory, its occupants, visitors, staff, and property.

General Duties

• Maintain a visible security presence at the dormitory.

• Protect the premises against unauthorized access, theft, vandalism, trespassing, and other security threats.

• Enforce dormitory rules, house regulations, and site security procedures.

• Conduct duties professionally, courteously, and impartially at all times.

Access Control

• Control entry and exit of residents, visitors, contractors, and delivery personnel.

• Verify identification cards, work passes, visitor passes, and authorization documents.

• Register all visitors and contractors in the visitor management system or logbook.

• Issue and recover visitor passes where applicable.

• Prevent unauthorized persons from entering the premises.

• Monitor vehicle access and ensure only authorized vehicles enter the dormitory.

Security Patrols

• Conduct scheduled and random patrols of the dormitory, including:

  • Residential blocks

  • Common areas

  • Recreation facilities

  • Car parks

  • Perimeter fencing

  • Utility rooms

  • Loading and unloading areas

• Report and record any security risks, safety hazards, suspicious activities, or damaged property.

CCTV and Security Systems Monitoring

• Monitor CCTV cameras continuously.

• Observe alarm systems and other electronic security equipment.

• Respond promptly to security alarms.

• Report equipment malfunctions immediately.

Incident Response

Respond appropriately to:

• Fights or disturbances

• Theft or vandalism

• Unauthorized entry

• Medical emergencies

• Fire alarms

• Accidents

• Suspicious persons or activities

• Missing persons

• Emergency evacuations

The Security Guard shall notify the relevant authorities and dormitory management when required.

Emergency Management

• Assist during emergencies such as fire, gas leaks, power failures, floods, or other incidents.

• Guide occupants during evacuations.

• Liaise with emergency responders including the Police, Singapore Civil Defence Force (SCDF), and ambulance services.

• Secure the affected area until relieved by the appropriate authorities.

Crowd and Queue Management

Maintain order during:

• Resident check-in and check-out

• Transport boarding

• Health screening exercises if any

• Emergency situations

Reporting

Maintain accurate records including:

• Occurrence Book (OB)

• Visitor log

• Vehicle log

• Patrol records

• Incident reports

• Daily shift reports

• Lost and found records

Immediately report serious incidents to the Site Supervisor and dormitory management.

Enforcement of Dormitory Rules

Assist dormitory management in enforcing rules relating to:

• Visitor control

• Smoking restrictions

• Alcohol consumption

• Noise control

• Curfew (if applicable)

• Unauthorized gatherings

• Illegal activities

• Cleanliness and safety

Lost and Found

• Record all found property.

• Secure found items safely.

• Return items to rightful owners after verification.

• Maintain proper documentation.

Customer Service

• Provide directions and assistance to residents and visitors.

• Handle enquiries professionally.

• Escalate complaints or disputes to the appropriate personnel.

Health, Safety and Compliance

• Observe workplace safety requirements.

• Report unsafe conditions immediately.

• Ensure emergency exits remain unobstructed.

• Comply with all applicable Singapore laws, licensing requirements, and dormitory operating procedures.

Handover Procedures

At every shift change, the Security Guard shall:

• Brief the incoming guard on ongoing incidents.

• Handover keys, radios, access cards, and equipment.

• Update all records and occurrence books.

• Report outstanding issues requiring follow-up.

Minimum Performance Requirements

The Security Guard shall:

• Report for duty punctually and remain alert throughout the shift.

• Wear the approved security uniform and identification badge.

• Possess a valid security officer licence where required under Singapore regulations.

• Maintain confidentiality of all dormitory information.

• Refrain from sleeping, using mobile phones for personal purposes while on duty, or leaving the post unattended without authorization.

Deliverables

The security service provider shall provide:

• Daily security coverage as scheduled.

• Daily occurrence reports.

• Incident reports within the required reporting timeline.

• Patrol records.

• Monthly summary reports (if required by the dormitory management).

• Immediate notification of any major security or safety incident.