Kerja Sepenuh Masa, Client Account Manager di SalesWorks Group Federal Territory - Maukerja

Job Purposes

• Act as liaison between key stakeholders as well as executer of strategic direction for clients and sales team to ensure the campaigns are managed effectively.

Key Responsibilities

A. Planning and Strategy:

• Identify gaps with existing campaigns and key actions required
• Increase the productivity of the sales teams and internal teams
• Discover new ways of enhancing campaigns (lateral thinking)
• Demographic and trend analysis of target markets to enhance sales team’s productivity
• Review critical numbers with clients, sales managers, and General Manager
• Participate in management strategy meetings
• Ensure there are clear operational guidelines in place for all areas of the campaign

B. Financial and Compliance Management:

• Understanding of the legal and financial environment relevant to the organization to find a win-win situation for all stakeholders
• Able to understand sales figures and interpret critical numbers and analyze trends
• Negotiate contracts and payment schemes
• Ensure all practices and guidelines are compliant with local laws and policies
• Highlight and escalate to the GM any risk areas identified that could have an adverse effect on the client, company, or sales team.
• Understanding of the legal and financial environment relevant to the organization to find a win-win situation for all stakeholders
• Able to understand sales figures and interpret critical numbers and analyze trends
• Negotiate contracts and payment schemes
• Ensure all practices and guidelines are compliant with local laws and policies
• Highlight and escalate to the GM any risk areas identified that could have an adverse effect on the client, company, or sales team.

C. Administrative:

• Regular reporting to provide feedback to clients and sales teams including inventory management
• Daily, weekly, monthly, and quarterly reporting on campaigns and critical numbers
• Review monthly and quarterly priorities and objectives
• Improve the quality and functionality of reports

EDUCATION / QUALIFICATIONS

• Bachelor of Business Administration/Marketing/Economics
• Experience in client servicing role

KNOWLEDGE AND SKILLS

• Excellent stakeholder management
• Attention to detail
• Operationally strong in Microsoft Office
• Organized and able to work in fast-paced environments
• Excellent spoken and written communication (English/Bahasa)

ANY OTHER ATTRIBUTES

• Determined, willing to take on challenges
• Innovative thinker and problem solver
• Comfortable presenting

What We Offer:

• Remote work setup: 2 days remote, 3 days in the office
• Flexible working hours*
• What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
• Annual Leave accrued yearly*
• Birthday Leave allocation
• Health Insurance
• Dental & Optical Benefits
• Open, Inclusive and Collaborative Working Environment