Sepenuh Masa Business Development Executive - Ecommerce Jobs, in Neutrovis Petaling Jaya - Maukerja

Role Overview

You will take full ownership of one brand’s e‑commerce operations across TikTok Shop, Shopee, and Lazada (Malaysia, Singapore, Thailand, and future markets). Your goal is to drive sales, optimize platform performance, and ensure smooth day‑to‑day operations – from campaign execution to affiliate management.

1. Store Operations & Readiness

• Ensure product listings are complete, accurate, and visually optimized (images, descriptions, pricing) across all platforms.
• Maintain store deco, banners, and promotional assets updated regularly (weekly refresh).
• Monitor store ratings, response time, and complaint resolution, ensuring >4.6 rating and <2hr response time.
• Coordinate with warehouse/logistics to prevent overselling and ensure timely fulfillment.

2. Campaign & Budget Management

• Plan, execute, and monitor platform campaigns (GMV max, mega sales, flash deals, vouchers).
• Manage daily ad budgets (TikTok Ads, Shopee Ads, Lazada Ads), add budget timely to meet monthly GMV targets.
• Track ROAS and campaign performance, and optimise based on data.
• Liaise with platform account managers for campaign slots and support.

3. Affiliate Program Management

• Proactively invite and onboard new affiliates for the assigned brand.
• Manage sample requests, ensure samples are sent to affiliates and track conversion (sales per sample).
• Support affiliates with content briefs, product info, and creative assets to help them produce effective videos.
• Segment affiliates by performance (tiered system) and nurture top performers.

4. Reporting & Data Integrity

• Prepare daily/weekly/monthly sales reports (GMV, orders, conversion, traffic, ROAS).
• Timely key in sales reports into Odoo system on a weekly basis, ensuring data accuracy for finance and inventory teams.
• Provide sales forecasts to support inventory planning and budget allocation.

5. Competitor & Market Intelligence

• Conduct weekly competitor analysis, monitor pricing, promotions, and best‑selling products.
• Identify emerging trends and platform updates to stay ahead.

6. Cross‑functional Coordination

• Coordinate with the creative team for campaign assets and store visuals.
• Liaise with warehouse/fulfillment team to ensure order handover runs smoothly (especially during peak periods).
• Escalate customer service issues (eg refunds, disputes) that impact store rating.

7. Live Streaming Support

• Coordinate with live stream hosts (if applicable), schedule sessions, briefing, and ensure stock availability during streams.