Kerja Sepenuh Masa HR Representative 2, Gaji tinggi MYR 5,000 di OSADI COMMERCIAL SUPPLIES SDN BHD Pulau Pinang - Maukerja

Key Responsibilities:

1. Project Coordination & PMO Support

• Maintain and update project trackers, action logs, issue registers, and milestone dashboards for PROX transformation initiatives
• Coordinate meetings, prepare agendas, capture key decisions, and ensure timely follow-up on action items
• Support preparation of leadership updates, project status reports, and presentation materials
• Track project risks, dependencies, and escalations to ensure timely resolution

2. Process Documentation & SOP Governance

• Support documentation of current-state and future-state GPSS workflows
• Develop and maintain SOPs, process maps, RACI matrices, work instructions, FAQs, and checklists
• Ensure documentation is consistent, standardized, and easily accessible for operational and automation use
• Support continuous improvement and documentation readiness for digitalisation and AI enablement

3. Data Management, Analysis & Reporting

• Collect, consolidate, and validate operational data (e.g., case volumes, cycle times, service trends, adoption metrics)
• Maintain dashboards, trackers, benefit logs, and reporting templates
• Prepare summaries, insights, and basic analysis to support decision-making
• Support tracking of transformation KPIs and process performance metrics

4. AI, Automation & Digital Enablement Support

• Support documentation of AI, automation, chatbot, and workflow digitisation use cases
• Assist in requirements gathering, test script preparation, UAT tracking, and issue management
• Support pilot tracking, feedback consolidation, and stabilization activities
• Monitor readiness and adoption activities across transformation initiatives

5. Change Management & Communications Support

• Support development of communication materials, user guides, FAQs, training content, and knowledge articles
• Track stakeholder readiness, training completion, feedback, and adoption progress
• Maintain change logs, communication plans, and readiness checklists
• Support engagement activities to drive awareness and adoption of new processes

6. Operational Support for Transformation Delivery

• Support workshops, discovery sessions, stakeholder interviews, and process walkthroughs
• Provide coordination and administrative support to ensure smooth execution of transformation activities
• Monitor progress and proactively escalate delays, risks, or missing inputs
• Ensure documentation and deliverables are updated throughout project lifecycle

RequirementsQualifications

• Diploma or Bachelor’s degree in Human Resources, Business Administration, Operations, Data Analytics, Information Systems, or related field

Experience

• 2–5 years of experience in HR operations, shared services, PMO support, process documentation, or business transformation support
• Fresh graduates with exposure to AI, automation, or transformation projects are welcome

Skills & Competencies

• Strong coordination, organization, and follow-up skills
• Good documentation and reporting abilities with attention to detail
• Basic analytical skills and ability to consolidate data clearly
• Proficient in Microsoft Word, Excel, PowerPoint, Teams, and SharePoint
• Ability to work effectively with global teams across time zones
• Professional, discreet, and structured working style

Preferred Qualifications

• Experience in HR shared services, global business services, or transformation/PMO environments
• Exposure to ServiceNow, Workday, Power BI, Power Automate, Microsoft Copilot, or similar tools
• Familiarity with SOP development, process mapping, UAT support, or change management activities

Pay: RM3,500.00 - RM5,000.00 per month

Work Location: In person