Kerja Sepenuh Masa, Collections Coordinator di Propelis Pulau Pinang - Maukerja

Position Summary

We are currently seeking a skilled Collection Coordinator to join the APAC Shared Services team. The successful candidate will be responsible for the accounts receivable process which includes recording payments and ensuring timely and accurate collection of outstanding balances. The candidate will manage a high volume of customer accounts via email inquiry, ensuring any questions and issues are addressed and the best options are provided. Success will come from the ability to multitask, learn quickly, listen effectively, have strong communication skills and work collaboratively within the team.

Job Responsibilities:

• Ensure timely and accurate delivery of customer invoices, including submission or upload to customer portals where required.
• Maintain accounts receivable records and update aging reports to ensure accuracy and completeness.
• Perform daily cash application activities, including posting customer payments and updating cash receipt records.
• Follow up with customers on outstanding balances to support timely collections.
• Collaboration with internal teams to track customer complaints, claims, and disputes for resolution and collection.
• Escalate complex issues or overdue accounts to the supervisor when necessary.
• Support month-end closing activities, including basic reconciliations and reporting.
• Participate in process improvement initiatives to increase the efficiency and accuracy of the accounts receivable process.
• Perform other administrative and ad hoc duties as assigned.

Job Requirements:

• Bachelor’s degree in finance, Accounting or a related field.
• Credit and collections experience is an added advantage.
• Experience with SAP software preferred.
• Proficiency in Microsoft Excel and MS Office applications
• Strong verbal and written communication skills
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, with internal and external clients.
• Ability to work well independently and within a team in a fast-paced and deadline-oriented environment.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.