Sepenuh Masa Information Technology Assistant Jobs, in GP Energy Tech Tebrau City Residences - Maukerja

Role Summary:

We are looking for a IT Assistant. This role is responsible for supporting local IT operations and ensuring smooth day-to-day IT service delivery under the guidance of local management. The role also works closely with HQ/ Group IT to follow corporate standatds, policies, and procedures.

Key Responsibilities

1. Local IT support & Operations

• Provide first-level and second-level IT support for users, including hardware, software, and network issues.
• Assist in installation, configuration, and maintenance of IT equipment, including desktops, laptops, printers and mobile devices.

2. Coordination & Alignment

• Support implementation of IT initiatives directed by local management and HQ/ Group IT.
• Follow established IT standards, procedures, and guidelines to ensure consistency with Group practices.

3. IT Governance & Administration

• Assist in maintaining IT documentation, asset inventory, and system records.
• Support compliance with IT polices, security requirements, and audit-related activities.

4. Infrastructure & security Support

• Assist in monitoring system performance, network connectivity, and security alerts.
• Support routine maintenance and troubleshooting of infrastructure components under supervision.

5. Other Duties

• Perform any additional tasks assigned by local management or HR/ Group.

Requirements

• Bachelor’s degree in Computer Science/ Information Technologies or related discipline.
• Minimum 2-4 years of experience in IT support, preferably in a manufacturing environment.
• Basic understanding of IT systems, networking, and security concepts.
• Good communication, coordination skills, and stakeholder management skills.
• Demonstrated ability to follow procedures and work collaboratively within a team.
• Service-oriented with a strong commitment to delivering excellent user support and resolving issues efficiently.
• Demonstrates Team collaboration that works well with local and Group IT teams.
• Strong problem-solving and troubleshooting skills, with the ability to identify issues, determine appropriate solutions, and escalate when necessary.
• Adaptable and proactive, with a willingness to learn new technologies and respond to changing business priorities.
• Proficient in English, with strong reading, writing, and communication skills; bilingual capability is an advantage.